Troubleshooting
Symptom | Cause | Corrective Action |
The flame effect will | Mains plug is not plugged in. | Check plug is connected to wall socket |
not start. |
| correctly. |
| Switch A is in the ‘ON’ ( I ) position, but | Press Switch B once for flame effect. (See |
| mode Switch B has not been pressed. (See | Fig. 2) |
| Fig. 2) |
|
| Low water level. | Check ‘Low water level’ warning LED ‘E’ |
|
| under canopy hood. (See Fig. 2). If ‘ON’ fill |
|
| water tank. |
| Low voltage connector not connected | Check that the connector is inserted |
| properly. (See Fig. 8) | correctly. (See Fig. 8) |
|
|
|
The flame effect is | Flame effect control knob is set too low. | Increase level of flame by turning Control |
too low. | (See Fig. 2) | knob C to the left slowly. (See Fig. 2) |
| The water in the sump may be too high | If water level in the sump is more than |
| due to the drawer being opened and | 40mm, the sump should be removed and |
| closed a number of times, water tank | emptied in the sink. |
| removed a number of times, or the stove |
|
| has been moved. |
|
| Metal Disc at the base of Sump might be | Clean Metal Discs with soft brush supplied. |
| dirty (See Fig. 13) | (See Fig. 13) See ‘Maintenance.’ for a step by |
|
| step procedure. |
Unpleasant smell | Dirty or stale water. | Clean the unit as described under |
when unit is used. |
| maintenance. |
| Using unfiltered tap water. | Use only filtered tap water. |
The flame effect has | Flame effect setting is too high. | Turn the flame effect Control knob C to the |
too much smoke. |
| right until it is at minimum and slowly turn |
|
| to the left, about ¼ a turn, at a time. Give |
|
| the flame generator some time to adjust |
|
| before increasing. (See Fig. 2) |
Main lamps are not | LED ‘E’ Fig. 2 is Lit. | Follow instructions under Maintenance, |
working and there |
| ‘Filling the water tank’. |
are no flames or |
|
|
smoke. | LED ‘E’ Fig. 2 is not Lit. | Check the plug is connected to wall socket |
|
| correctly. |
|
| Switch ‘A’ Fig. 2 is in the ‘ON’ ( I ) position. |
|
| Press switch ‘B’ Fig. 2 until you can hear one |
|
| beep only, for flame effect. |
Condensation on | Glass surfaces may be cold | Open stove doors slightly until glass warms |
inner glass surfaces |
| up. |
|
| Turn down flame effect during this process. |
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