Troubleshooting
Where To Find Help
General help is available by highlighting the "HELP" button in the Guide menu and pressing OK.
| Receiver not working | Press the Reset button. |
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| No picture / poor | 1. | Press the POWER button on the front panel of the DIRECTV® | ||
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| power indicator LED is not on. | ||
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| 2. | Make sure TV power is on. | ||
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| 3. | Check TV connection from the DIRECTV Receiver. | ||
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| a. If using RF output, tune TV to channel 3 or 4 to match the channel switch on the rear | ||
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| panel of the DIRECTV Receiver. | ||
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| b. If using composite, | ||
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| 4. | Make sure the SAT IN coaxial cable is properly connected to the antenna's LNB or multi- | ||
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| switch. Check the cable for kinks. | ||
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| 5. | Check the satellite antenna's signal strength (see page 33).To ensure a quality picture, make sure | ||
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| the output signal is coming directly from the DIRECTV Receiver and not through your VCR. | ||
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| 6. | Turn DIRECTV Receiver off, unplug, wait 10 to 15 seconds, and plug back in. | ||
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| Note: Adverse weather conditions may affect picture quality. | |||
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| No sound | 1. | Make sure that the TV volume is not set to mute. | ||
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| 2. | Check audio connections from the DIRECTV Receiver to TV, ensuring you select the proper | ||
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| inputs on your TV. | ||
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| 3. | Check if the problem exists on other channels. If so, turn DIRECTV Receiver off, unplug, wait | ||
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| 10 to 15 seconds, and plug back in. | ||
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| Remote does not | 1. | Make sure the batteries are inserted correctly (see page 13) and are not dead. | ||
| work | 2. | Be sure you are within operating range of the DIRECTV Receiver. | ||
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| 3. | Make sure no objects obstruct the line of sight between the remote and the DIRECTV | ||
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| Receiver. | ||
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| 4. | Press the SAT button on the remote. | ||
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| 5. | If remote control ID was changed so the DIRECTV Receiver and the remote no longer com- | ||
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| municate, change the ID number back to the previous ID number (see page 28). | ||
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| Ordering or can- | 1. | Cannot order - | ||
| celling pay per view |
| a. It may be too late to purchase the program. Check for other show times. | ||
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| b. Check phone cord connection on rear panel of the DIRECTV Receiver and at the wall | ||
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| jack. Keep phone cord connected. | ||
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| 2. | Cannot cancel - you cannot cancel pay per view orders that you've watched or tuned to, or | ||
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| ones not ordered through your DIRECTV Receiver. | ||
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| Parental Controls | • | The system must be locked before your Parental Controls settings will take effect | ||
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| (see page 30). | ||
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| • | The system must be unlocked before you can make changes to the Parental Controls | ||
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| settings. | ||
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| Favorites / | Cannot disable – press the POWER button to go into standby and press the POWER again to | |||
| SmartSurf | bring DIRECTV Receiver out of standby. | |||
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| Audio track | 1. | Check the default language settings (see page 27). | ||
| incorrect | 2. | The program provider may not provide audio in all the languages listed in the “Preferred | ||
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| Language” menu. | ||
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| Cannot access | 1. | Check that you are subscribing to the station to which you want to tune to. | ||
| channel(s) | 2. | Be sure the system is not locked as indicated by a lock icon in the banner. | ||
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| 3. | Make sure SmartSurf and/or Favorites is not turned on. See “Favorites/SmartSurf” above for | ||
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| instructions to cancel either feature. | ||
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| Caller ID not working | 1. | Phone line must be directly connected to the phone wall jack. | ||
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| 2. | Make sure there are no other devices in the phone connection, such as caller ID boxes. | ||
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