Troubleshooting

Where To Find Help

General help is available by highlighting the "HELP" button in the Guide menu and pressing OK.

 

Receiver not working

Press the Reset button.

 

 

properly

 

 

 

 

 

 

 

 

 

 

 

No picture / poor

1.

Press the POWER button on the front panel of the DIRECTV® Multi-Room Receiver if the

 

picture

 

power indicator LED is not on.

 

 

2.

Make sure TV power is on.

 

 

3.

Check TV connection from the DIRECTV Receiver.

 

 

 

a. If using RF output, tune TV to channel 3 or 4 to match the channel switch on the rear

 

 

 

panel of the DIRECTV Receiver.

 

 

 

b. If using composite, S-Video, or component outputs, select the proper input on your TV.

 

 

4.

Make sure the SAT IN coaxial cable is properly connected to the antenna's LNB or multi-

 

 

 

switch. Check the cable for kinks.

 

 

5.

Check the satellite antenna's signal strength (see page 33).To ensure a quality picture, make sure

 

 

 

the output signal is coming directly from the DIRECTV Receiver and not through your VCR.

 

 

6.

Turn DIRECTV Receiver off, unplug, wait 10 to 15 seconds, and plug back in.

 

 

Note: Adverse weather conditions may affect picture quality.

 

 

 

 

 

 

 

No sound

1.

Make sure that the TV volume is not set to mute.

 

 

2.

Check audio connections from the DIRECTV Receiver to TV, ensuring you select the proper

 

 

 

inputs on your TV.

 

 

3.

Check if the problem exists on other channels. If so, turn DIRECTV Receiver off, unplug, wait

 

 

 

10 to 15 seconds, and plug back in.

 

 

 

 

 

 

 

Remote does not

1.

Make sure the batteries are inserted correctly (see page 13) and are not dead.

 

work

2.

Be sure you are within operating range of the DIRECTV Receiver.

 

 

3.

Make sure no objects obstruct the line of sight between the remote and the DIRECTV

 

 

 

Receiver.

 

 

4.

Press the SAT button on the remote.

 

 

5.

If remote control ID was changed so the DIRECTV Receiver and the remote no longer com-

 

 

 

municate, change the ID number back to the previous ID number (see page 28).

 

 

 

 

 

 

 

Ordering or can-

1.

Cannot order -

 

celling pay per view

 

a. It may be too late to purchase the program. Check for other show times.

 

 

 

b. Check phone cord connection on rear panel of the DIRECTV Receiver and at the wall

 

 

 

jack. Keep phone cord connected.

 

 

2.

Cannot cancel - you cannot cancel pay per view orders that you've watched or tuned to, or

 

 

 

ones not ordered through your DIRECTV Receiver.

 

 

 

 

 

 

 

Parental Controls

The system must be locked before your Parental Controls settings will take effect

 

 

 

(see page 30).

 

 

The system must be unlocked before you can make changes to the Parental Controls

 

 

 

settings.

 

 

 

 

 

 

Favorites /

Cannot disable – press the POWER button to go into standby and press the POWER again to

 

SmartSurf

bring DIRECTV Receiver out of standby.

 

 

 

 

 

 

 

Audio track

1.

Check the default language settings (see page 27).

 

incorrect

2.

The program provider may not provide audio in all the languages listed in the “Preferred

 

 

 

Language” menu.

 

 

 

 

 

 

 

Cannot access

1.

Check that you are subscribing to the station to which you want to tune to.

 

channel(s)

2.

Be sure the system is not locked as indicated by a lock icon in the banner.

 

 

3.

Make sure SmartSurf and/or Favorites is not turned on. See “Favorites/SmartSurf” above for

 

 

 

instructions to cancel either feature.

 

 

 

 

 

 

 

Caller ID not working

1.

Phone line must be directly connected to the phone wall jack.

 

 

2.

Make sure there are no other devices in the phone connection, such as caller ID boxes.

36

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DirecTV DSR 660 manual Troubleshooting, Where To Find Help

DSR 660 specifications

The DirecTV DSR 660 is a satellite receiver that captures a critical position in the realm of digital television. Renowned for its reliability and user-friendly features, the DSR 660 brings an enhanced viewing experience, catering to a wide range of audience preferences.

At its core, the DSR 660 supports digital signal reception for a variety of channels, allowing users to enjoy high-quality audio and video content. It features a built-in MPEG-2 decoder, which ensures seamless playback of digital broadcasts. This technology is essential for viewers to access a plethora of programming options, from local channels to premium networks.

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Overall, the DirecTV DSR 660 is a robust satellite receiver that combines technology, ease of use, and entertainment options, making it an excellent choice for viewers looking to enhance their television experience. With versatile connectivity options, a comprehensive program guide, and a wide selection of channels, the DSR 660 stands out as a formidable player in the satellite television landscape. Whether watching live sports, enjoying movies, or catching up on favorite shows, users can rely on the DSR 660 to deliver a satisfying viewing experience.