Description |
| Procedure |
|
|
|
HomePlug | 1. | Ensure the |
Troubleshooting |
| adapter should not be plugged into a GFI electrical outlet. |
| 2. | Verify the |
| 3. | If a surge protector is used for either the satellite receiver or the |
|
| adapter, a surge protector that is approved for use with HomePlug devices must be used, |
|
| and the adapter and receiver must be plugged into the HomePlug outlet. |
| 4. | Dimmers for home lighting can interfere with HomePlug. It is not recommended to use |
|
| dimmers on the same circuit as HomePlug equipment. |
| 5. | Verify the Ethernet cable is “clicked in” on the adapter’s ETHERNET port and the ETHERNET |
|
| port on the router. |
| 6. | Try connecting the Ethernet cable to a different ETHERNET port on the router/switch. |
|
| |
A program that I | - If you began viewing the program, the rental period may have expired. | |
downloaded | - Programs that are downloaded but not viewed will remain on the My Rentals list for a | |
disappeared from |
| limited time period. After that time period, the program automatically expires and is |
the My Rentals list |
| deleted from the My Rentals list. |
| - Someone else in the household may have deleted the program from the My Rentals list. | |
|
|
|
I am unable to | 1. | The satellite receiver must have satellite signal to begin a new download. If you have |
start downloading |
| received an error message such as “Acquiring Satellite Signal” or “Satellite Signal has |
a program |
| been lost”, your signal loss issue needs to be resolved before you can download programs. |
|
| Refer to tech.dishnetwork.com for signal loss troubleshooting steps. |
| 2. | If your receiver has satellite signal but you are still unable to download movies, refer to |
|
| the troubleshooting steps Connection status on Network Setup screen is Not Connected, or |
|
| Error 789 is received when DISH Theater or New Releases is selected on page 14. |
|
| |
The DISH | The DISH Network server providing the content may be experiencing a temporary | |
Theater, New | interruption. Wait approximately 30 minutes, then try accessing these options to see if | |
Releases, or After | content is listed. | |
Hours options |
|
|
have no content |
|
|
listed |
|
|
|
|
|
Page 16
