Dish Network HOME NETWORK Page, Description, Procedure, Network Setup. Select Reset Connection

Description			Procedure
Other receivers or	1.	Ensure the broadband router is plugged in to power.
computers are	2.	If the installation uses a broadband modem that is separate from the router:
affected:		a. Ensure the modem is plugged in to power.
Not Connected		b. Ensure the modem is connected to the router using an Ethernet or USB cable.
status on Network		c. Verify the cable connecting the modem to the Internet is connected to the correct port
Setup screen or			on the modem. DSL modems use a phone cord that connects to a phone jack on the
Error 789			modem. Cable modems use a coaxial cable coming from outside that connects to the
			coaxial connector on the modem.
		d. Try resetting the modem by unplugging it from power, waiting for one minute, and
			plugging it back in.
	3.	Check the status lights on the router (and modem, if applicable), and refer to the router or
		modem’s user guide for details and explanations.
	4.	If the router has a reset button, try resetting the router. If the router does not have a reset
		button, unplug it for 15 seconds, then plug it back in.
	5.	If the modem and router are two separate pieces of equipment:
		a. Unplug both the modem and router.
		b. Plug the modem back in and wait for it to power on.
		c. Plug the router back in and wait for it to power on.
		d. Go to the Network Setup screen by pressing MENU on the remote control, selecting
			System Setup, Installation, Broadband Setup, then Network Setup. Select Reset
			Connection. Verify the IP address does not display all 0s. If it does, refer to The IP
			address on the receiver’s Network Setup screen shows all 0s on page 15.
	6.	Refer to the router’s (or modem’s) user guide for additional troubleshooting. Many
		Internet service providers include troubleshooting tools and software on the home
		computer that can be used by the customer to further diagnose the issue.
	7.	Contact the Internet service provider, or the router’s (or modem’s) manufacturer.
The IP address on	1.	Verify the Ethernet cable is connected between the satellite receiver and the router/switch.
the Network Setup	2.	Go to the Network Setup screen on the satellite receiver by pressing MENU on the DISH
screen shows all		Network remote control, selecting System Setup, Installation, Broadband Setup, then
0s		Network Setup. Select Reset Connection.
	3.	If using a HomePlug-to-Ethernet adapter to connect the receiver, refer to the HomePlug
		Troubleshooting section on page 16.
	4.	Try connecting the receiver’s Ethernet cable to a different ETHERNET port on the router/
		switch.
	5.	Reset the satellite receiver by pressing and holding the POWER button on the front panel
		for five seconds.
	6.	If the router/switch has a reset button, try resetting it. If it does not have a reset button,
		unplug the router/switch for 15 seconds, then plug it back in. After resetting the router/
		switch, use the instructions in step 2 to reset the receiver’s IP address.
	7.	If the IP address still shows all 0s, settings on the router may need to be adjusted. Contact
		the router’s manufacturer for assistance.
		-	Currently, the receiver will only function with IP addresses assigned by DHCP
			(Dynamic Host Control Protocol). It will not function with static IP addresses.
		-	The number of IP addresses available for lease (use) may need to be increased.
		-	The router may have MAC filtering turned on, and the receiver’s MAC address (listed
			on the Network Setup screen) may not be in the router’s list of allowed MAC
			addresses.
		-	Review your router’s security settings to verify they are appropriate for this
			installation.

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