TROUBLE SHOOTING
Q: I set up the vaporizer, but it isn’t making any noise. Is it working?
A:The heating process is silent, so the vaporizer will not make any noise until the water comes to a boil
Q:I used the vaporizer last night. When I went to refill it this morning, I noticed black flecks in the base. Is this normal?
A:It is normal for mineral deposits to collect at the bottom of the Base. It may appear as black flecks and should be rinsed out after every use. This is nor- mal and will not affect the operation of the vaporizer if cleaned out daily.
Q:My vaporizer has been plugged in for 30 minutes and still is not producing steam, what’s wrong?
A:It means that your water’s mineral content is too low to allow for electrical current flow and the water will not come to a boil.
•Unplug and remove the Heating Assembly
•Add 1/4 teaspoon of baking soda per gallon of water (or 1 packet of Duracraft’s DuraStart following the directions on the package) to help the water come to a boil. Be sure to thoroughly mix the Baking Soda or DuraStart with the water in the Base.
Q:My vaporizer is over boiling and spurting hot water, what’s wrong?
A:It means that your water’s mineral content is too high.
•Make sure no chemicals have been added to the water. If any chemicals were added, turn off and unplug the vaporizer. Empty the water tank and refill with tap water only.
•If no chemicals have been added, turn off and unplug the vaporizer. Clean per the cleaning instructions.
•Refill using 1/2 tap water and 1/2 distilled water, which lower the mineral content of your water and prevent excessive boiling.
