Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the suggestions.

Problem

 

Action

 

 

 

 

 

• Make sure the washing machine is plugged in.

 

 

• Make sure the door is properly closed.

 

 

• Make sure the water taps are open.

 

 

• Make sure to press or tap Start/Pause to start the washing

 

Does not start.

 

machine.

 

 

•

Make sure Child Lock is not activated.

 

 

•

Before the washing machine starts to fill, it will make a series of

 

 

 

clicking noises to check the door lock and does a quick drain.

 

 

• Check the fuse or reset the circuit breaker.

 

 

 

 

 

• Fully open the water tap.

 

Water supply is

•

Make sure the door is properly closed.

 

insufficient, or no

•

Make sure the water supply hose is not frozen.

 

water is supplied.

•

Make sure the water supply hose is not kinked or clogged.

 

 

•

Make sure there is sufficient water pressure.

 

 

 

 

 

 

•

Make sure the washing machine is running with sufficient water

 

 

 

pressure.

 

After a cycle,

• Make sure the detergent is added to the centre of the detergent

 

 

drawer.

 

detergent remains in

 

 

• Make sure the rinse cap is inserted properly.

 

the detergent drawer.

 

•

If using granular detergent, make sure the detergent selector is

 

 

 

 

 

in the upper position.

 

 

• Remove the rinse cap and clean the detergent drawer.

 

 

 

 

 

• Make sure the washing machine is installed on a level, solid

 

 

 

floor that is not slippery.

 

 

 

If the floor is not level, use the levelling feet to adjust the

 

 

 

height of the washing machine.

 

 

• Make sure the shipping bolts are removed.

 

Excessive vibrations

• Make sure the washing machine is not contacting any other

 

 

object.

 

or makes noise.

 

 

•

Make sure the laundry load is balanced.

 

 

 

 

• The motor can cause noise during normal operation.

 

 

• Overalls or metal-decorated clothes can cause noise while being

 

 

 

washed. This is normal.

 

 

• Metal objects such as coins can cause noise. After washing,

 

 

 

remove these objects from the drum or filter case.

 

 

 

 

 

 

 

English 

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Troubleshooting

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Samsung WW90K6410QW/SV, WW10K6410QX/SV manual Troubleshooting, Checkpoints
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WW90K6410QW/SV, WW10K6410QX/SV specifications

The Samsung WW10K6410QX/SV, WW90K6410QW/SV, and WW12K8412OX/SV are advanced washing machines that showcase the brand's commitment to innovation and performance. These models are equipped with cutting-edge technologies designed to enhance laundry efficiency and user experience.

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