Troubleshooting

Troubleshooting

Problem

 

Action

 

 

 

• Make sure the drain hose is straightened all the way to the

 

 

drain system. If you encounter a drain restriction, call for

 

 

service.

 

• Make sure the debris filter is not clogged.

 

• Close the door and press or tap Start/Pause. For your safety,

 

 

the washing machine will not tumble or spin unless the door is

Does not drain and/

 

closed.

or spin.

•

Make sure the drain hose is not frozen or clogged.

 

• Make sure the drain hose is connected to a drain system that is

 

 

not clogged.

 

•

If the washing machine is not supplied with sufficient power,

 

 

the washing machine temporarily will not drain or spin.

 

 

As soon as the washing machine regains sufficient power, it will

 

 

operate normally.

 

 

 

• Press or tap Start/Pause to stop the washing machine.

 

• It may take a few moments for the door lock mechanism to

 

 

disengage.

 

• The door will not open until 3 minutes after the washing

The door does not

 

machine has stopped or the power turned off.

open.

•

Make sure all the water in the drum is drained.

 

• The door may not open if water remains in the drum. Drain the

 

 

drum and open the door manually.

 

• Make sure the door lock light is off. The door lock light turns off

 

 

after the washing machine has drained.

 

 

 

• Make sure you use the recommended types of detergent as

 

 

appropriate.

Excessive suds.

•

Use high efficiency (HE) detergent to prevent oversudsing.

•

Reduce the detergent amount for soft water, small loads, or

 

 

 

lightly soiled loads.

 

• Non-HE detergent is not recommended.

 

 

 

Cannot apply

•

Make sure the remaining amount of detergent and fabric

additional detergent.

 

softener is not over the limit.

 

 

 

46  English

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Samsung WW10K6410QX/SV, WW90K6410QW/SV manual Troubleshooting
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WW90K6410QW/SV, WW10K6410QX/SV specifications

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