Information codes

If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.

Code

 

Action

 

 

 

Water is not supplied.

 

• Make sure the water taps are open.

 

• Make sure the water hoses are not clogged.

 

• Make sure the water taps are not frozen.

 

• Make sure the washing machine is operating with sufficient

 

 

water pressure.

4C

•

Make sure that the cold water tap and the hot water tap are

 

 

properly connected.

 

• Clean the mesh filter as it may be clogged.

 

 

NOTE

 

 

When the washer displays the “4C” code, the washer do

 

 

draining for 3 minutes. During this time, the Power button is

 

 

inoperative.

 

 

 

 

•

Make sure the cold water supply hose is firmly connected to

4C2

 

the cold water tap.

 

If it is connected to the hot water tap, the laundry may be

 

 

 

 

deformed with some cycles.

 

 

 

Water is not draining.

 

• Make sure the drain hose is not frozen or clogged.

 

• Make sure the drain hose is positioned correctly, depending on

 

 

the connection type.

5C

•

Clean the debris filter as it may be clogged.

 

• Make sure the drain hose is straightened all the way to the

 

 

drain system.

 

• If the information code remains, contact a customer service

 

 

centre.

 

 

 

Operating the washer with the door open.

DC

•

Make sure the door is properly closed.

 

• Make sure laundry is not caught in the door.

 

 

 

The Main Door lock/unlock is not working properly.

DC1

• Turn the machine off, and restart the cycle.

•

If the information code remains, contact a customer service

 

 

 

centre.

 

 

 

Troubleshooting

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Samsung WW90K6410QW/SV, WW10K6410QX/SV manual Information codes, DC1
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WW90K6410QW/SV, WW10K6410QX/SV specifications

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