Dymo 4XL manual Returning Your Printer for Repair

Getting Help

Returning Your Printer for Repair

In order to claim warranty coverage, a dated proof of purchase for the printer is required.

You can obtain warranty service by contacting DYMO's Technical Support department for a return authorization number (RA). Products sent to DYMO for repair without authorization will be returned to you at your expense.

Obtaining an RA Number from DYMO

Contact the Technical Support department at (203) 588-2500 between 9 am and 8 pm Eastern time. A Technical Support specialist will ask you to describe the problem and to provide the serial number of the product. Upon confirmation of the defect, the service representative will give you an RA number to use when returning the printer.

Shipping the Printer to DYMO

The RA number must be clearly written on the side of the shipping container used to return the printer. Unless otherwise instructed by DYMO, the product must be sent freight prepaid to the following repair center:

DYMO Service Center RA#nnnnnn-nnnnnn (include your RA# here) 30 Commerce Road

Stamford, CT 06902-5506

Note We recommend using a form of shipment that offers tracking and proof of delivery.

DYMO will repair the defects covered under warranty at no charge within approximately three working days. DYMO will return the repaired printer to you using an equivalent shipping method.

Note The original warranty on the printer remains – the warranty does not restart from the repair date.

Except as otherwise provided by law, you may be required to pay all shipping charges, and you will be so notified at the time that you request an RA from DYMO. Upon return of the printer and finding that the service required is covered by this warranty, we may repair or replace the printer, at our discretion.

Out-of-Warranty Repairs

DYMO will notify you if your printer is not eligible for warranty service, and will repair such printers, for a reasonable charge, only after authorization from you.

Note Please DO NOT send products to DYMO without first obtaining an RA number. Packages shipped without an RA number will be returned to you at your expense.

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