EAW VRS12 VRS18 instruction manual Service, EAW Commercial Technical Support

Service

If your loudspeaker should require servicing, please follow these instructions:

1.Call EAW Commercial Tech Support at 1-888-337-7404, 7 am to 5 pm PST (Monday-Friday), to verify the problem and obtain a Service Request Number. Be sure to have the serial number of the unit when you call. You must have a Service Request Number in order to obtain warranty service at the factory or at an authorized service center. You can also email EAW Commercial Tech Support at: support@eawcommercial.com

2.Pack the unit in its original packaging. THIS IS VERY IMPORTANT. LOUD Technologies is not responsible for any damage that occurs during shipping due to non- conventional packaging. Original packaging helps to minimize the possibility of shipping damage.

3.Include a legible note stating your name, (no P.O. boxes), daytime phone number, Service Request Number, and a detailed description of the problem, including how we can duplicate it.

4.Write the Service Request Number in BIG BOLD PRINT on top of the box.

5.Tech Support will tell you where to ship the unit when you call for a Service Request Number. We suggest insurance for all forms of cartage.

EAW Commercial Technical Support

Phone (USA/Canada)	888-337-7404
Phone	425-892-6503
Fax	425-485-1152
Address	One Main Street
	Whitinsville, MA 01588
Web site	www.eawcommercial.com
e-mail	support@eawcommercial.com

14– VRS12 and VRS18