39
Chapter5Troubleshooting
5-5. Other problems
Problem Possible cause and remedy
1. The Setting menu do es not appear. • Checkwhethertheoperationlockfunctionisact ive(see
“3-5.LockingOperat ionButtons”(page28)).
2. The “Smoothin g” on the Setting menu
“Screen” cannot be selec ted.
• Youcannotchoose“smoothing”whenthescreenis
displayedinthefollowingresolutionsorsett ings.
- Theresolutionis1680×1050
3. The auto adjust ment function does not
work.
• Thisfunctiondoesnotworkduringdigit alsignalinput.
• ThisfunctionisintendedforuseontheMaci ntoshand
onAT-compatiblePCrunningWindows.Itdoesnotwork
properlywhenanimageisdisplayedonlyonapar tofthe
screen(commandpromptwindow,forexample)orwhena
blackbackground(wallpaper,etc.)isinuse.
• Thisfunctiondoesnotworkcorre ctlywithsomegraphics
boards.
4. No audio outpu t. •Checkwhetherthestereom inijackcableisconnected
properly.
• Checkwhethervolumeissetto0.
• CheckthesettingofthePCandtheaudioplayback
software.
• DuringDisplayPortsignalinput,che ckthe“Source”
setting(see“3-2.Selectingsounds ourcewhileusingthe
DisplayPortsignalinput”(page26)).
5. (When using EcoVi ew Sense)
The images remain to be disp layed when
you move away from the monitor. / The
images do not reappear wh en you come
near it.
• Checkthesettingenvironmentofthemonitor.Presence
Sensormaynotworkcorrectlyinthefoll owing
environments.
- Themonitorislocatedinaplaceaf fectedbywind.
- Thereissomeheatemittingdevicene arthemonitor.
- Thereissomeobstacleinfrontofthes ensor.
• Checkwhetheranydirtonthesensor.Cleanthesensor
withasoftcloth.
• Checkwhetheryouareinfrontofthemonitor.The
EcoViewSensefunctionisactivatedwhenthesenso ron
thefrontsideofthemonitordetectsthemovementofheat.
• Inthehightemperatureconditions,themoni tormaynot
recoverfromthepowersavingmode.Ifthescreenisn ot
displayedevenaftermovingthemouseorpressingany
keyonthekeyboard,turnthemonitoroffandonusingits
powerbutton.Whenthescreenisdisplayed,increas ethe
detectionsensitivityvalue(see“4-4.Sett ingthepower
savingmodewhenapersonleavesthemonitor”(page33)).
6. USB devices conn ected to the monitor do
not work.
• CheckwhethertheUSBcableisconnec tedcorrectly(see
“6-5.MakingUseofUSB(UniversalSerialBus)”(page46)).
• ChangetheUSBporttoanotherone.IfthePCo r
peripheraldevicesworkscorrec tlybychangingtheUSB
port,contactyourlocalEIZOreprese ntative.(Refertothe
manualofthePCfordetails.)
• RebootthePC.
• Iftheperipheraldevicesworkcor rectlywhenthePCand
peripheraldevicesareconnecteddir ectly,pleasecontact
yourlocalEIZOrepresentative.
• CheckwhetherthePCandOSareUSBcompliant .(For
USBcomplianceoftherespectivedevic es,consulttheir
manufacturers.)
• CheckthePC’sBIOSsettingforUSBwhenusing
Windows.(RefertothemanualofthePCfordetails.)