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Chapter6Troubleshooting
Problem Possible cause and remedy
6. (If the OS being u sed is Windows 8 /
Windows 7)
No touch-sound.
• Soundisonlyoutputthroughtheaudiooutputter minalof
thePC.Tohear��touchsound,connectspeakers.
• Soundisnotoutputwhentouchedpositionsaren ot
assignedanyfunctions.
Attention
• For detai ls on TPOffset (software for adjusting tou ch panel sensitivity), see the TPOffset User’s Manual (on the CD-ROM).
6-5. Other problems
Problem Possible cause and remedy
1. The Setting menu do es not appear. • Checkwhethertheoperationlockfunc tionisactive(see
“3-4.LockingOper ationButtons”(page27)).
2. The “Smoothin g” on the Setting menu
“Screen” cannot be selec ted.
• Youcannotchoose“smoothing”whenthescreenis
displayedinthefollowingresolutionsorsett ings.
- Theresolutionis1920×1080
- ScreenSizeis“Normal”
3. The auto adjust ment function does not
work.
• Thisfunctiondoesnotworkduringdigit alsignalinput.
• ThisfunctionisintendedforuseontheMaci ntoshand
onAT-compatiblePCrunningWindows.Itdoesnotwork
properlywhenanimageisdisplayedonlyonapar tofthe
screen(commandpromptwindow,forexample)orwhena
blackbackground(wallpaper,etc.)isinuse.
• Thisfunctiondoesnotworkcorre ctlywithsomegraphics
boards.
4. No audio outpu t. • Checkwhetherthestereominijackcableisconnecte d
properly.
• Checkwhethervolumeissetto0.
• CheckthesettingofthePCandtheaudioplayback
software.
• DuringDisplayPortsignalinput,che ckthe“Source”
setting(see“3-2.Selectingsounds ourcewhileusingthe
DisplayPortsignalinput”(page26)).
5. USB devices conn ected to the monitor
does not work.
• CheckwhethertheUSBcableisconnec tedcorrectly(see
“7-3.MakingUseofUSB(UniversalSerialBus)”(page46)).
• ChangetheUSBporttoanotherone.IfthePCo r
peripheraldevicesworkscorrec tlybychangingtheUSB
port,contactyourlocalEIZOreprese ntative.(Refertothe
manualofthePCfordetails.)
• RebootthePC.
• Iftheperipheraldevicesworkcor rectlywhenthePCand
peripheraldevicesareconnecteddir ectly,pleasecontact
yourlocalEIZOrepresentative.
• CheckwhetherthePCandOSareUSBcompliant .(For
USBcomplianceoftherespectivedevic es,consulttheir
manufacturers.)
• CheckthePC’sBIOSsettingforUSBwhenusing
Windows.(RefertothemanualofthePCfordetails.)