36 Solutions to Common Problems
Water/Moisture/Frost Inside Refrigerator
Problem Cause Correction
Moisture collects on
inside of refrigerator
walls.
Weather is hot and humid.•
Door is slightly open.•
Door is opened too often or too long.•
Open containers.•
The rate of frost buildup and internal sweating •
increases.
See Problem section, Opening/Closing of Doors/•
Drawers.
Open door less often to allow internal temperature to •
stabilize.
Keep containers covered.•
Water collects on bottom
side of drawer cover.
Vegetables contain and give off moisture.• Moisture on the bottom side of the cover is not unusual. •
Move humidity control (select models) to lower setting.•
Moisture collects in
bottom of drawer.
Washed vegetables and fruit drain while in •
the drawer.
Fruits and vegetables are kept past their •
prime
Dry items before putting them in the drawer. Water •
collecting in bottom of drawer is normal.
Routinely clean out old fruits and vegetables especially if •
they begin to break down.
Moisture collects on
outside of refrigerator or
between doors.
Weather is humid.•
Door is slightly open, causing cold air from •
inside refrigerator to meet warm air from
outside.
This is normal in humid weather. When humidity is •
lower, the moisture should disappear.
See Problem section, Opening/Closing of Doors/•
Drawers.
Water Dispenser
Problem Cause Correction
Dispenser will not dispense
water.
Water supply is not connected.•
Household water line valve is not open.•
Ice & water filter cartridge is clogged.•
Connect water supply (see Connecting The Water Supply •
section).
Open household water line valve. See Problem section Ice •
Maker Is Not Making Ice.
Replace filter cartridge being sure to remove protective caps.•
Water has an odd taste
and/or odor.
Water has been in the tank for a period of time.•
Unit not properly connected to cold water line.•
Tubing used in the household water supply and •
installation may affect water taste and odor.
Water has a high mineral content.•
Draw and discard 10-12 glasses of water to freshen the •
supply and completely rinse out the tank.
Connect unit to cold water line that supplies water to the •
kitchen faucet.
For best results, use copper tubing for water connections.•
Contact water treatment plant for help in checking water •
supply source.
Water pressure is
extremely low.
Cut-off and cut-on pressures are too low (well •
systems only).
Reverse osmosis system is in regenerative phase.•
Have someone turn up the cut-off and cut-on pressure on •
the water pump system (well systems only).
It is normal for a reverse osmosis system to be below 20 psi •
during the regenerative phase.
Temperatures Are Too Warm (continued)
Problem Cause Correction
Refrigerator temperature
is too warm. Freezer
temperature is
satisfactory.
Refrigerator control is set too warm.• Set refrigerator control to a colder setting. Allow 24 •
hours for temperature to stabilize.
Temperature in the
Deli Drawer or Perfect
TempTM Drawer is too
warm (select models).
Temperature control is set too warm.• Adjust temperature control to a colder setting.•