Electrolux 241978401 Solutions to Common Problems, Before you call, Problem Cause Correction

30Solutions to Common Problems

Before you call...

If you experience a problem with your refrigerator or notice a product behavior or condition that you do not understand, you can usually avoid a call to your service representative by referring to this section for an answer. Beginning with the following table, this information includes common problems, causes, and suggested solutions.

Automatic Ice Maker

Problem	Cause	Correction
Ice maker is not making	• Ice maker setting is Off.	• Turn on ice maker.
any ice.	• Water supply is not connected to refrigerator.	• Connect water supply (see Installation Instructions).
	• Household water line valve is not open.	• Turn on household water line valve.
	• Valve on cold water pipe is clogged or	• Turn off household water line valve. Remove valve.
	restricted by foreign material. If valve is of	Ensure that valve is not a self-piercing valve. Clean
	the self-piercing type, it may not have created	valve. Replace valve if necessary.
	a sufficiently sized hole in tube for water to
	pass through.
	• Check to see if the water dispenser is	• If not, the ice & water filter cartridge is clogged or
	dispensing water.	restricted, and must be replaced.
	• Water filter is not completely seated.	• Push firmly until the water filter snaps into place (you
		should hear two (2) clicks).
Ice maker is not making	• Ice maker is producing less ice than you	• Ice maker should produce approximately 9 pounds of
enough ice.	expect.	ice every 24 hours.
	• Household water line valve is not completely	• Turn on household water line valve.
	open.
	• Check to see if water dispenser is dispensing	• If it is, replace the ice & water filter cartridge.
	slower than normal.
Ice has bad odor and	• Ice has picked up odor or flavor from strong	• Cover foods tightly. Discard stale ice. Ice maker will
taste.	food stored in refrigerator.	produce fresh supply.
	• Ice not used frequently enough.	• Discard stale ice.

Ice Dispenser

Problem	Cause	Correction
Dispenser will not	• Water supply is not connected.	• Connect water supply (see Connecting The Water
dispense ice.		Supply section).
	• Ice storage bin is empty.	• Ensure ice maker is turned on. When the first supply
		of ice is dropped into the bin, the dispenser should
		operate.
	• Household water line valve is not open.	• Open household water line valve. Allow sufficient time
		for the ice to be made. When ice is made, the dispenser
		should operate.
	• Fresh Food door is not closed.	• Ensure Fresh Food door is closed. (See Problem
		Section, Opening/Closing of Doors/Drawers)
	• Ice dispensing paddle has been held in for	• Motor is overloaded. Motor overload protector will reset
	more than four to (4-5) minutes.	in approximately three (3) minutes. Ice can then be
		dispensed.
Ice dispenser is jammed.	• Ice has melted and frozen around auger due to	• Remove ice bin, thaw, and empty the contents. Clean
	infrequent use, temperature fluctuations, and/	bin, wipe dry, and replace in proper position. When new
	or power outages.	ice is made, dispenser should operate.
	• Ice cubes are frozen together.	• Use the dispenser often so that cubes do not freeze
		together.
	• Ice cubes are smaller than normal.	• The ice & water filter cartridge could be clogged.
		Replace the filter cartridge. Dispensing system operates
		best at 30-100 psi water pressure. Well water pressures
		should fall within this range.