Solutions to Common Problems 35

Before you call...

If you experience a problem with your refrigerator or notice a product behavior or condition that you do not understand, you can usually avoid a call to your service representative by referring to this section for an answer. Beginning with the following table, this information includes common concerns, causes, and suggested solutions.

Automatic Ice Maker

Concern

Potential Cause

Common Solution

Ice maker is not making

• Ice maker is turned off.

• Turn on ice maker. For the fresh food ice maker, press

any ice.

 

and hold the Ice Off button for 4 seconds until the

 

 

indicator turns off. For the freezer ice maker, lower the

 

 

wire signal arm.

 

• Refrigerator is not connected to water line or

• Connect the unit to the household water supply and

 

water valve is not open.

ensure the supply valve is open.

 

• The water supply line is kinked.

• Ensure that the supply line does not kink when the refrig-

 

 

erator is pushed into place against the wall.

 

• The water filter is not seated properly.

• Remove and re-install the water filter. Be sure to push

 

 

the filter firmly so that you hear it lock solidly into posi-

 

 

tion.

 

• The water filter may be clogged with foreign

• If water dispenses slowly or not at all, or if the filter is six

 

material.

(6) months old or older, it should be replaced.

 

• Saddle valve on cold water pipe is clogged or

• Turn off household water line valve. Remove valve. En-

 

restricted by foreign material.

sure that valve is not a self-piercing saddle valve. Clean

 

 

valve. Replace valve if necessary.

 

 

 

Ice maker is not making

• Ice maker is producing less ice than you

• The fresh food and freezer ice makers will each produce

enough ice.

expect.

approximately 2.5 pounds of ice every 24 hours

 

 

depending on usage conditions.

 

• The water filter may be clogged with foreign

• If water dispenses slower than normal, or if the filter is

 

material.

six (6) months old or older, it should be replaced.

 

• The water supply line is kinked.

• Ensure that the supply line does not kink when the refrig-

 

 

erator is pushed into place against the wall.

 

• Saddle valve on cold water pipe is clogged or

• Turn off household water line valve. Remove valve. En-

 

restricted by foreign material.

sure that valve is not a self-piercing saddle valve. Clean

 

 

valve. Replace valve if necessary.

Freezer ice maker will not

• Ice maker wire signal arm is being held down

• Move the item and release wire signal arm. Remove any

stop making ice.

by some package in the freezer that has fallen

ice cubes that may have frozen together over the wire

 

against the ice maker.

signal arm.

 

 

 

Ice cubes are freezing

• Ice cubes are not being used frequently

• Remove ice container and discard ice. The ice maker will

together.

enough.

produce fresh supply. Ice should be used at least twice

 

 

weekly to keep the cubes separated.

 

• Ice cubes are hollow (shells of ice with water

• This generally occurs when the ice maker does not get

 

inside). The hollow cubes break open in the

enough water. This is usually the result of a clogged

 

bin and leak their water onto existing ice,

water filter. Replace the water filter.

 

which causes it to freeze together.

 

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Electrolux EI28BS65KS, 242183201 Solutions to Common Problems, Before you call, Concern Potential Cause Common Solution
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EI28BS65KS, 242183201 specifications

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One of the standout features of the EI28BS65KS is its spacious interior, providing ample storage capacity for large families. With adjustable shelves and door bins, users can customize the layout to accommodate a variety of food items, making organization effortless. The refrigerator has a total capacity of 27 cubic feet, allowing for ample room to store groceries and leftovers.

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