this Electrolux appliance or any part
thereof is proved to be defective by rea-
son only of faulty workmanship or ma-
terials, we will, at our option repair or
replace the same FREE OF CHARGE for
labour, materials or carriage on condi-
tion that:
• The appliance has been correctly in-
stalled and used only on the electricity
supply stated on the rating plate.
• The appliance has been used for nor-
mal domestic purposes only, and in
accordance with the manufacturer's
instructions.
• The appliance has not been serviced,
maintained, repaired, taken apart or
tampered with by any person not au-
thorised by us.
• Electrolux Service Force Centre must
undertake all service work under this
guarantee
• Any appliance or defective part re-
placed shall become the Company's
property.
• This guarantee is in addition to your
statutory and other legal rights.
Exclusions
• Damage or calls resulting from trans-
portation, improper use or neglect,
the replacement of any light bulbs or
removable parts of glass or plastic.
• Costs incurred for calls to put right an
appliance which is improperly instal-
led or calls to appliances outside the
United Kingdom.
• Appliances found to be in use within a
commercial environment, plus those
which are subject to rental agree-
ments.
• Products of Electrolux manufacturer
that are not marketed by Electrolux
Service and Spare Parts
In the event of your appliance requiring
service, or if you wish to purchase spare
parts, please contact your local Service
Force Centre by telephoning
0870 5 929 929
Your telephone call will be automatically
routed to the Service Force Centre cov-
ering your postcode area.
For the address of your local Service
Force Centre and further information
about Service Force, please visit the
website at
www.serviceforce.co.uk
Before calling out an engineer, please
ensure you have read the details under
the heading "What to do if..."
When you contact the Service Force
Centre you will need to give the following
details:
1. Your name, address and postcode.
2. Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the
appliance (found on the rating plate).
5. The purchase date.
Please note a valid purchase receipt or
guarantee documentation is required for
in guarantee service calls.
Customer Care
For general enquiries concerning your
Electrolux appliance, or for further infor-
mation on Electrolux products please
contact our Customer Care Department
by letter or telephone at the address be-
low or visit our website at www.electro-
lux.co.uk
32 electrolux guarantee/customer service