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Burner Troubleshooting Chart
Problem | Potential Cause | Corrective Action |
Pilot Does Not Light/Stay Lit | Main gas if off | Open main gas valve |
| Air in gas line | Purge gas line |
| Dirt in pilot orifice | Clean orifice with compressed air |
| Gas pressure out of range | Adjust to proper gas pressure |
| Pilot valve is off | Turn pilot valve on |
| Pilot orifice fitting leak | Tighten pilot orifice |
| Excessive drafts | |
| Safety device has cut power | Check limits and airflow switch |
| Dirty flame sensor | Clean flame sensor |
| Remote panel in “Vent” mode | Change to “Heat” mode |
| No spark at igniter | Check wiring, sensor, and ignition |
|
| controller. Check spark gap as shown |
|
| below. |
Main Burner Does Not Light | Defective valve | Replace combination valve |
(Pilot is Lit) | Loose valve wiring | Check wiring to valve |
| Defective pilot sensor | Replace pilot sensor |
| Shut off valve closed | Open shut off valve |
| Defective flame safety controller | Replace flame safety controller |
| Pilot fails as main gas valves open | Plug the first burner port next to the |
| and main gas begins to flow | pilot gas tube with burner cement |
Not Enough Heat | Main gas pressure too low | Increase main gas pressure – do not |
|
| exceed 14 in. w.c. inlet pressure (5 psi. |
|
| on size |
| Too much airflow | Decrease airflow if possible |
| Burner undersized | Check design conditions |
| Gas controls not wired properly | Check wiring |
| Thermostat setting too low | Increase thermostat setting |
| Thermostat malfunction | Check/replace thermostat |
| Unit locked into low fire | Check wiring |
Too Much Heat | Defective modulating gas valve | Check/replace modulating valve |
| Thermostat setting too high | Decrease thermostat setting |
| Unit locked into high fire | Check wiring |
| Thermostat wired incorrectly | Check thermostat wiring |
Proper Spark Gap
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