Epson 1200 series Problems and Solutions

7-8 Maintenance and Troubleshooting

R4C448

Rev. C

A5 size CHAP7.FM

2/11/00 Pass 3

LProof Sign-off:

tanto name SEI Y.Takasaki M.Fujimori

leader name M.Fujimori

editor name SEI M.Kauppi

Note:

If you are using the Film Adapter and it is switched on, the carriage will

not move to the home position. Remove the Film Adapter first, then

perform the steps above.

Problems and Solutions

This section divides scanner problems into seven categories:

Error indicator . . . . . . . . . . . . . . . . . . . . . . .page 7-9

Operating problems . . . . . . . . . . . . . . . . . . page 7-10

Quality problems. . . . . . . . . . . . . . . . . . . . . page 7-13

Software setup problems . . . . . . . . . . . . . . page 7-20

Software operation problems . . . . . . . . . . page 7-22

Scaninng problems . . . . . . . . . . . . . . . . . . . page 7-24

Paper jams . . . . . . . . . . . . . . . . . . . . . . . . . .page 7-26

See the table in “Error indicator” first. If this do es not help you

solve your problem, go to the category for the type of problem

you have, then look for the problem description.

The online Color Guide also provides versatile tips and other

information helpful for problem-solving.

Note:

If some settings appear dimmed in EPSON TWAIN, they cannot be

selected because of the capability of your scanner or your choice of other

settings.

If you cannot solve a problem after reading and following the

information in this chapter, contact your dealer or a qualified

customer support person for assistance.

Contents

Main Color Image Scanner User's Guide Color Image Scanner 4010810 Cover-F Bk Rev.04010810 Cover-F DIC F 43 Rev.04010810 Cover-F PANTONE327C Rev.0 User's Guide User's Guide Where to Find Information This User's Guide Online EPSON Scanner Software Reference Guide Online Color Guide (may not be available in some countries) Information on EPSON TWAIN Users Guide Color Image Scanner ii L Declaration of Conformity Contents iv Page vi L Safety Instructions Important Safety Instructions Warnings, Cautions, and Notes w 2 c E NERGY S w For United Kingdom Users Safety information 4 Chapter 1 Getting to Know Your Scanner 1-2 Features Getting to Know Your Scanner 1-3 Unpacking the Scanner For the Perfection 1200PHOTO 1-4 Scanner Parts Getting to Know Your Scanner 1-5 SCSI model USB (and Photo) model 1-6 Lights and Buttons The scanner has one indicator light and two buttons. Light Buttons P Options ] Page Chapter 2 Setting Up the Scanner 2-2 Choosing a Place for the Scanner Page 2-4 Installing a SCSI Interface Board w Releasing the Transportation Lock 2-6 Plugging in the Scanner Initialization 2-8 Connecting the Scanner (SCSI) to Your Computer For PC users: For Macintosh users: Understanding SCSI connections 2-10 Setting the SCSI ID number Setting Up the Scanner 2-11 2-12 Setting the terminator switch Connecting the scanner 2-14 Power-on sequence 2-16 Power-off sequence Connecting the Scanner (USB) to Your Computer Understanding USB connections 2-18 Connecting the scanner Installing the Scanner Software Page Chapter 3 Installing the Software 3-2 System Requirements For PCs For Windows and SCSI model users For Windows and USB model users For Macintosh computers and SCSI model users 3-4 R4C448 For Macintosh computers and USB model users Installing the Scanner Software for Windows For Windows 98 users SCSI users 3-6 Page 3-8 R4C448 Page 3-10 USB users Page 3-12 Page 3-14 For Windows 95 and Windows NT 4.0 users 3-16 Page 3-18 Page 3-20 Upgrading from Windows 95 to Windows 98 3-22 Installing the Scanner Software for Macintosh For SCSI users For USB users 3-24 Calibrating Your Screen r 3-26 Chapter 4 Using Your Scanner 4-2 Scanning Procedure Placing a Document on the Scanner Page 4-4 Page 4-6 Removing the Cover for Thick or Large Documents Page 4-8 Starting EPSON TWAIN ] If you .. Starting EPSON TWAIN through your application software Scanning an Image 4-10 Scanning From the Easy Menu Document Source 4-12 Image Type Destination 4-14 Scanning From the Advanced Menu Previewing images 4-16 Modifying the preview image 4-18 Saving the Scanned Image Scanning by Pressing the Start button ] Page Chapter 5 Using the Start Button 5-2 The Start Button Feature PageManager for EPSON Target applications in the Scan Buttons bar Assigning an application to the Start button 5-4 Execute Scan Button automatically check box Adding Applications to the Scan Buttons Bar 5-6 Suppress TWAIN User Interface check box Enable Document Feeder check box Registering new applications Page 5-8 Setting Up EPSON Scanner Monitor ] Start button is pressed and sends information to assigned For Windows 95 or NT 4.0 users Page 5-10 For Macintosh users Page 5-12 Setting Up the Start Button Feature for Windows 98 Assigning an application to the Start button Page 5-14 Disabling the Start button Chapter 6 Options 6-2 Using the Film Adapter Unpacking the Film Adapter Installing the Film Adapter 6-4 Scanning transparent materials Film holders Page 6-6 120/220 (6 cm x 9 cm) film 4 x 5 inch film Loading slides and film Page 6-8 Page 6-10 Page 6-12 Scanning normal (reflective) documents Using the Automatic Document Feeder Unpacking the Automatic Document Feeder 6-14 Installing the Automatic Document Feeder Page 6-16 Loading paper into your Automatic Document Feeder Loading documents manually 6-18 Scanning from the Automatic Document Feeder Scanning the full document area Scanning only part of the document area 6-20 Fixing paper jams in the Automatic Document Feeder Page 6-22 Document specifications Document conditions Other precautions Page Chapter 7 Maintenance and Troubleshooting 7-2 Maintenance w Cleaning the scanner Replacing the fluorescent lamp Cleaning or replacing the paper path guide 7-4 Removing the paper path guide Page 7-6 Cleaning the paper path guide Attaching the paper path guide Transporting the Scanner 7-8 Problems and Solutions Maintenance and Troubleshooting 7-9 A5 size CHAP7.FM Error indicator If an error occurs, the scanner stops operating and the operate light shows the type of error. 7-10 Operating problems The Operate light does not come on. The scanner does not scan. Try connecting the scanner directly to the computers USB port, or 7-12 The scanner software does not work properly. Quality problems The entire image is distorted or blurred. Part of the image is distorted or blurred. c Edges of the document are not scanned. 7-14 Colors are patchy or distorted at the edges of the image. The image is faint or out of focus. The image is too dark. Straight lines in the image come out jagged. The image does not look the same as the original. 7-16 A line of dots is always missing from the scanned image. A line of dots always appears in the scanned image. Moir (cross hatch) patterns appear in the scanned image during halftone scanning Colors differs from the original or look strange. 7-18 Colors on your monitor are different from those in the original image. Printed colors are different from those in the original image. The printed image is larger or smaller than the original. Scanned images cannot be printed or come out garbled when printed. The colors of negative film preview images look strange. Software setup problems 7-20 You cannot install EPSON TWAIN. Page Software operation problems 7-22 You cannot start EPSON TWAIN. You cant select optional equipment (Automatic Document Feeder or Film Adapter). 7-24 Scanning problems Image is dark, with little or no detail. You cannot scan an image or you only get a few dots for the scanned image. Scanned image is too large. Poor character recognition during OCR scanning. Paper jams 7-26 Scanning does not start by pressing the Start button. Paper gets jammed in the Automatic Document Feeder. Changing the SCSI ID number or SCSI board 7-28 Sizing Up Your System RAM and hard disk size Accelerator boards Video cards Monitors File compression software Page Appendix A Technical Specifications A-2 Scanning Page A-4 Electrical Environmental Safety Approvals CE marking A-6 SCSI Interface Technical Specifications A-7 A5 size APPA.FM USB Interface Interface type: Universal Serial Bus Specification Revision 1.0 Configuration: A-8 A5 size APPA.FM USB model Initialization Methods Film Adapter A-10 Automatic Document Feeder Appendix B Contacting Customer Support B-2 For United Kingdom and the Republic of Ireland Users Support Via the World Wide Web Support Via Telephone B-4 Pre Sales Enquiry Desk For Australian Users EPSON FAXBACK EPSON Bulletin Board System Internet URL http://www.epson.com.au Your dealer For Singapore Users For Hong Kong Users Internet home page Electronic bulletin board system Technical Support Hotline B-8 For Philippines Users Glossary 1 Glossary 2 Glossary 3 4 Glossary 5 Page IN-1 Index Numerics A B C IN-2 D E F G H I J L M IN-4 P R S IN-5 T U V W Z Page Color Image Scanner User's Guide Color Image Scanner 4010810 Cover-F Bk Rev.04010810 Cover-F DIC F 43 Rev.04010810 Cover-F PANTONE327C Rev.0 User's Guide User's Guide