Epson 1600 Pro Problems and Solutions

7

Maintenance and Troubleshooting 7-5

R4C0910

Rev. C

A5 size TRBLE.FM

1/12/00 Pass 3

R

Proof Sign-off:

SEI Y.Takasaki M.Fujimori

M.Fujimori

SEI M.Kauppi

2. Raise the front of the Transparency Unit, hold it upright, and

gently shake it up and down once so that the lamp assembly

slides down toward the back of the un it. Wait until the lamp

assembly comes to rest.

3. Install the shipping screw in its original shipping hole.

Problems and Solutions

This section divides scanner problems into seven categories:

Error indicator. . . . . . . . . . . . . . . . . . . . . . . page 7-6

Operating problems. . . . . . . . . . . . . . . . . . page 7-7

Quality problems . . . . . . . . . . . . . . . . . . . . page 7-11

Software setup problems. . . . . . . . . . . . . . page 7-18

Software operation problems . . . . . . . . . . page 7-20

Scanning problems. . . . . . . . . . . . . . . . . . . page 7-22

Paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . page 7-24

See the table in “Error indicator” first. If this doe s not help you

solve your problem, go to the category for the type of problem

you have, then look for the problem description.

The online Color Guide also provides versatile tips and other

information helpful for problem-solving.

Note:

If some settings appear dimmed in EPSON TWAIN Pro, they cannot be

selected because of the capability of your scanner or your choice of other

settings.

If you cannot solve a problem after reading and following the

information in this chapter, contact yo ur dealer or a qualified

customer support person for assistance.

Contents

Main Where to Find Information This User's Guide EPSON Scan Server & EPSON TWAIN Pro Network User's Guide Online EPSON Scanner Software Reference Guide Online Color Guide (may not be available in some countries) Users Guide Color Image Scanner L Contents iv Page vi R4C0910 L Safety Instructions Important Safety Instructions Warnings, Cautions, and Notes w 2 c E NERGY S w For United Kingdom Users Safety information 4 Chapter 1 Getting to Know Your Scanner 1-2 Features Page 1-4 Unpacking the Scanner Page 1-6 Scanner Parts Getting to Know Your Scanner 1-7 Lights and Buttons The scanner has two indicator lights and two buttons. 1-8 Light P Buttons a Options Page Chapter 2 Setting Up the Scanner 2-2 Choosing a Place for the Scanner Page 2-4 Installing a SCSI Interface Board (SCSI Interface Users Only) Releasing the Transportation Lock 2-6 Plugging in the Scanner Initialization 2-8 Connecting the Scanner to Your Computer using the SCSI Interface For PC users: For Macintosh users: Understanding SCSI connections 2-10 A5 size SETUP.FM 1/12/00 Pass 3 SEI Y.Takasaki M.Fujimori M.Fujimori SEI M.Kauppi Setting the SCSI ID number The scanner's default SCSI ID number is 2. Setting the terminator switch 2-12 Page 2-14 Power-on sequence Power-off sequence 2-16 Connecting the Scanner to Your Computer using the USB Interface Understanding USB connections Page 2-18 Installing the Scanner Software for Windows Page Chapter 3 Installing the Software 3-2 System Requirements For PCs For Windows and SCSI users For Windows and USB users For Macintosh and SCSI users For Macintosh and USB users 3-4 Installing the Scanner Software for Windows For Windows 98 users SCSI users 3-6 Page 3-8 Installing application software 3-10 USB users Page 3-12 Installing application software 3-14 For Windows 95 and Windows NT 4.0 users 3-16 Page 3-18 Page 3-20 Upgrading from Windows 95 to Windows 98 3-22 Installing the Scanner Software for Macintosh 3-24 Calibrating Your Screen r 3-26 Selecting Scanners For Windows 98 users 3-28 For Macintosh users Page Chapter 4 Using Your Scanner 4-2 Scanning Procedure Placing a Document on the Scanner Page 4-4 Page 4-6 Removing the Cover for Thick or Large Documents Starting EPSON TWAIN Pro a If you .. Starting EPSON TWAIN Pro through your application software 4-8 Using Updater 4-10 Scanning an Image Document Source 4-12 Image Type 4-14 Destination Page 4-16 Previewing images R4C0910 Page Marquees Making and modifying marquees 4-20 Delete marquee button Duplicate marquee button Marquee number indicator 4-22 Saving the Scanned Image Scanning by Pressing the Start button a 4-24 Chapter 5 Using the Start Button 5-2 The Start Button Feature PageManager for EPSON Target applications in the Scan Buttons bar 5-4 Assigning an application to the Start button Execute Scan Button automatically check box 5-6 Adding Applications to the Scan Buttons Bar Suppress TWAIN User Interface check box Enable Document Feeder check box Registering new applications 5-8 Setting Up EPSON Scanner Monitor For Windows 95 or NT 4.0 users 5-10 For Macintosh users 5-12 Setting Up the Start Button Feature for Windows 98 Assigning an application to the Start button 5-14 Disabling the Start button Page Chapter 6 Options 6-2 Using the Transparency Unit Unpacking the Transparency Unit Removing the shipping screw 6-4 Installing the Transparency Unit Page 6-6 Film Holders and reflective document mat Positioning transparencies for scanning Page 6-8 35mm film strips Page 6-10 Mounted slides 120/220 film 6-12 4 5 inch film 6-14 Non-standard film sizes Scanning normal (reflective) documents 6-16 Using the Automatic Document Feeder Unpacking the Automatic Document Feeder 6-18 Installing the Automatic Document Feeder Page 6-20 Loading paper into your Automatic Document Feeder Page 6-22 Loading documents manually Scanning from the Automatic Document Feeder Scanning the full document area Scanning only part of the document area 6-24 Fixing paper jams in the Automatic Document Feeder Document specifications Document conditions Other precautions 6-26 Using the IEEE 1394 Scanner I/F Card System requirements Installing the IEEE 1394 interface board in your computer Installing the IEEE 1394 Scanner I/F Card in your scanner 6-28 Installing the Scanner Software Understanding IEEE 1394 connections 6-30 When connecting the scanner directly to your computer When connecting the scanner to your computer with other IEEE 1394 devices Page Chapter 7 Maintenance and Troubleshooting 7-2 Maintenance Cleaning the scanner Replacing the fluorescent lamp 7-4 Transporting the Scanner and the Transparency Unit For the scanner For the optional Transparency Unit Problems and Solutions 7-6 Error indicator Command error Interface error Fatal error Option error Operating problems 7-8 The READY light does not come on. The scanner does not scan. Try connecting the scanner directly to the computers USB port, or 7-10 The scanner software does not work properly. Quality problems The entire image is distorted or blurred. Part of the image is distorted or blurred. c Edges of the document are not scanned. 7-12 Colors are patchy or distorted at the edges of the image. The image is faint or out of focus. The image is too dark. Straight lines in the image come out jagged. The image does not look the same as the original. A line of dots is always missing from the scanned image. 7-14 A line of dots always appears in the scanned image. Moir (cross hatch) patterns appear in the scanned image during halftone scanning Colors differs from the original or look strange. Colors on your monitor are different from those in the original image. 7-16 Printed colors are different from those in the original image. The printed image is larger or smaller than the original. Scanned images cannot be printed or come out garbled when printed. The colors of negative film preview images look strange. 7-18 Software setup problems You cannot install EPSON TWAIN Pro. Page 7-20 Software operation problems You cannot start EPSON TWAIN Pro. You cant select optional equipment (Automatic Document Feeder or Transparency Unit). 7-22 Scanning problems Image is dark, with little or no detail. You cannot scan an image or you only get a few dots for the scanned image. Scanned image is too large. Poor character recognition during OCR scanning. Scanning does not start by pressing the Start button. Paper jams 7-24 Paper gets jammed in the Automatic Document Feeder. Changing the SCSI ID number or SCSI board 7-26 Changing USB Connections Ports Page 7-28 Recovering from Scanner Software Installation Problems on Windows 98 If EPSON Expression 1600 appears under Other Devices 7-30 If EPSON Expression 1600 appears under Imaging Device Page 7-32 Sizing Up Your System RAM and hard disk size Accelerator boards Video cards Monitors File compression software Page Appendix A Technical Specifications A-2 Scanning Page A-4 Electrical Environmental Safety Approvals CE marking A-6 SCSI Interface Technical Specifications A-7 A5 size SPEC.FM 1/12/00 Pass 3 Proof Sign-off: SEI Y.Takasaki M.Fujimori M.Fujimori SEI M.Kauppi USB Interface Configuration: Interface type: Universal Serial Bus Specification Revision 1.0 A-8 Option Interface Connector Initialization Methods Transparency Unit A-10 Automatic Document Feeder IEEE 1394 Scanner I/F Card Page Appendix B Contacting Customer Support B-2 For United Kingdom and the Republic of Ireland Users Support Via the World Wide Web Support Via Telephone B-4 Pre Sales Enquiry Desk For Australian Users EPSON FAXBACK EPSON Bulletin Board System Internet URL http://www.epson.com.au Your dealer B-6 EPSON Helpdesk For India Users World Wide Web (www.epson.co.in) EPSON Trading Shah Alam Head Office EPSON India Bangalore Head Office For Malaysia Users For Singapore Users World Wide Web (www.epson.com.sg) EPSON Help Desk For Hong Kong Users Internet home page Electronic bulletin board system Technical Support Hotline B-10 For Philippines Users Glossary 1 Glossary 2 Glossary 3 4 Glossary 5 Page IN-1 Index Numerics A B C IN-2 D E F G I J L M N IN-4 O P R S T U V W