86 Problem Solving
Where to Get Help

Internet Support

Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or
epson.ca/support (Canada). Here you can access troubleshooting information, download
product documentation, and receive technical advice through email.

Speak to a Support Representative

To use the Epson PrivateLine Support service, call (800) 637-7661. This is the fastest way of
speaking to a live representative, and it’s free. This service is available 6 AM to 6 PM, Pacific
Time, Monday through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing (562) 276-4394 (US) or
(905) 709-3839 (Canada), 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to
4PM, Pacific Time, Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges
may apply.
Before you call, please have the following information ready:
■Product name (PowerLite Home Cinema 5020UB/5020UBe)
■Product serial number (located on the bottom of the projector or in the projector’s Info
menu)
■Computer configuration, if you’re connected to a computer
■Description of the problem

Purchase Supplies and Accessories

You can purchase screens, carrying cases, or other accessories from an authorized Epson
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase
online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).