Problem Solving 81
3D content does not display or does not display correctly.
■Press the 2D/3D button on the remote control to switch to 3D viewing mode, if
necessary.
■Make sure you are within the 3D viewing range (see page12).
■Make sure that the 3D glasses are fully charged and are paired with the projector.
■Check that your video device and media are both 3D-compatible. Refer to the
documentation that came with your video device for more information.
■If you are viewing 3D content from a video device or game console, press the Menu
button on the remote control, select the Signal menu, then select 3D Setup, then select
3D Format. Make sure that the Auto option is selected.
■If you are viewing a 3D television broadcast, you may have to manually select the 3D
Format setting (see page 47).
■Make sure the Inverse 3D Glasses option is set to No (see page 46).
■If your video device is connected to the WirelessHD Transmitter (PowerLite Home
Cinema 5020UBe only), see page 85.
■Check that your 3D glasses have not entered standby mode. Slide the power switch on
the 3D glasses into the Off position, then back to the On position.
Only part of the picture is displayed, or the picture is distorted.
■Press the Aspect button on the remote control to select a different aspect ratio (see
page 30).
■If the Aspect is set to Zoom, you may need to use the Zoom Caption Pos. option to see
the top or bottom section of the screen so that subtitles are visible (see page 55).
■Check the Overscan setting to make sure it’s adjusted correctly (see page 54).
■Use the Position setting to reposition the image on the screen (see page 54).
■If you’ve connected a computer and you see only half the image, make sure the
computer’s Dual Display setting is turned off.
■If part of the image is cut off, reset the projector settings (see page 53).
■If your video device is connected to the WirelessHD Transmitter (PowerLite Home
Cinema 5020UBe only), make sure the projector and transmitter are within the wireless
transmission range (see page 60).