Chapter 4
Troubleshooting
General Problems
Cannot configure the network interface or cannot print from the network.
Cause | What to do |
|
|
The printer settings or network | First, check to see if you can print a status sheet, |
settings may be wrong. | as described in “Printing a Network Status Sheet” |
| on page 18. If you can print a status sheet, |
| check the network settings. |
|
|
Cannot print even if you have assigned the IP address to the computer and the printer.
Cause | What to do |
|
|
You have assigned an IP | Use EpsonNet Config or the printer’s control |
address to the computer | panel to assign the printer an IP address that |
manually, but you assigned | belongs to the same segment as the computer. |
the IP address to the printer by |
|
Automatic Private IP |
|
Addressing (APIPA). |
|
|
|
Unable to start EpsonNet Config.
Cause | What to do |
|
|
You have added or deleted | Uninstall EpsonNet Config and then reinstall it. |
protocols after installing | |
EpsonNet Config. |
|
|
|
The message “EpsonNet Config cannot be used because no network is installed.” appears when you start EpsonNet Config.
Cause | What to do |
|
|
TCP/IP is not installed on the | Install the TCP/IP protocol. |
computer. |
|
|
|
TCP/IP is installed on the | Set a correct IP address for the computer. |
computer, but its IP address is |
|
not set correctly. |
|
|
|
Troubleshooting 37