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Epson ActionScanner II Troubleshooting, Problems Using the EPSON Scanning Utilities, Nothing happens when you select Acquire

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Chapter 6

Troubleshooting

If you have problems using the EPSON Scanning Utilities, or with the quality of your printed or scanned images, check the two sections in this chapter for possible solutions.

Problems Using the EPSON Scanning Utilities

Note:

You cannot select dimmed settings in EPSON TWAIN; these settings are not available because of your scanner’s capabilities or your choice of other settings.

When you select a TWAIN data source, EPSON Scanners is not listed.

Either the EPSON Scanning Utilities were not installed or they were not installed correctly. Reinstall the EPSON Scanning Utilities; see Chapter 1 for instructions.

Nothing happens when you select Acquire.

Make sure your scanner is turned on and the cables are connected properly.

EPSON Scanners may not be selected as the TWAIN data source in your application. You’ll usually find the Select TWAIN Source option under the File menu in your application.

If you are running Windows 3.1, you may not have restarted it after you installed the EPSON Scanning Utilities. Restart Windows 3.1 and try again.

Troubleshooting 6-1

Contents

Page Copyright Notice Contents Page Page Page Introduction Note: System Requirements How to Use This Manual Cautions, Tips, and Notes Where to Get Help Electronic Support Services Page Page Installing Your Software Getting Ready to Install Your Software Installing the Scanning Utilities Page Page Page Page Calibrating Your System Calibrating Your Monitor to Your Scanner Performing Screen Calibration Enabling Screen Calibration Calibrating Your Printer to Your Scanner Performing the Printer Calibration You see the Print Chart dialog box 2.Select the printer you want to calibrate from the drop-downmenu Setup Click the Print Page Scanning Using Calibration 4.Click Destination to display the Destination dialog box From the Calibration 7.Click Save 8.Click OK. You see the EPSON TWAIN advanced screen 2-8 Calibrating Your System Capturing Images From Within Applications Accessing EPSON TWAIN Page Using the Easy Screen Selecting the Document Source Selecting the Image Type Selecting the Destination Using the Advanced Screen Modifying an Image Type Page Image Type advanced options Image Type advanced options (continued) 3-10 Capturing Images From Within Applications Text Enhancement Technology Auto Area Segmentation Pixel Depth option selection matrix Modifying the Destination Page Page Page Previewing and Adjusting the Image Page Page ❏Note: Scanning the Image Scanning Text Page Using Special Effects Modifying the TWAIN Configuration Using the Image Controls Page Appendix A lists the available ranges for the image controls 4.When the image in the preview window looks the way you want, click OK 5.You can now scan the image into your application Adjusting the Tone Correction Page Adjusting Colors Setting the Gray Balance Intensity Changing Saturations Using Color Filters Inverting an Image Using Automatic Features Using Auto Exposure Using Auto Locate Page Using EPSON Scan Saving a Scanned Image Exporting an Image Page Acquiring and Exporting an Image Page Copying an Image Resizing an Image Exiting EPSON Scan Page Troubleshooting Problems Using the EPSON Scanning Utilities Page The EPSON Scanning Utilities do not start The scanner does not start scanning The scan is not the full width you selected in the preview area The Sharpness setting is grayed out in the Image Controls dialog box The Document Source setting is grayed out in the EPSON TWAIN screen Auto Locate does not work when scanning two or more originals The Halftone setting in the Image Type dialog box is grayed out After scanning with an image editing application, the scanned image disappears The TWAIN screen changed its color settings after a preview scan Problems With Image Quality Part of the image is distorted or blurred cCaution: The edges of the document are not scanned Color is patchy or distorted at the edges of the document The image is faint or out of focus The image is too dark and without details Straight lines in the image are jagged The image does not look the same as the original A line of dots is always missing on the scanned image Using halftoning, textured dot patterns appear in the image The colors on your printout seem different from those of the original image The printed image is larger or smaller than the size of the original Images cannot be scanned at all or only a few dots appear in the scanned image Moiré (interference) patterns appear in the scanned image The image looks corrupted Page Default Settings Default Destination settings (continued) A-2 Default Settings A-2 Image Control setting ranges Default Settings A-3 A-3 A-4 Expression 636 Scanner Settings Resolution Size or Scale Data Format The scanner can read up to 12 bits/pixel/color. Above 8 bits/pixel/color the scanner converts the image data to B-4 Expression 636 Scanner Settings B-4 Brightness Color Mode Halftoning Mode B-7 B-8 B-9 Gamma Correction Color Correction Scanner Setting Guidelines ✔Image Type or Mode ✔Resolution B-14 B-15 B-16 ✔Size or Scale ✔Halftoning and Dropout ✔Brightness ✔Color Correction ✔Gamma Correction Judging Image Quality Equipment B-20 Icon Glossary TWAIN Advanced Screen Icons Lock Unlock Image Controls Tone Correction Color Adjustment Image Controls Icons Color Adjustment Icons Term Glossary Brightness Byte Calibration Carriage Color Correction Destination Device Device Driver DIB Dithering EPSF ESC/I ESC/P Exposure File Format Highlight Home Position Image Type Imagesetter Impact Printer Line Sequence Lossy Midtone Moiré Monochrome Plain Bi-level Port Resolution RLE Compression Saturation Sharpness Subtractive Primary Colors TET Threshold TIFF5.0 Transparency Unit TWAIN Zoom Page Index 2Index Page 4Index Page 6Index