Related topics
Loading Paper
Border Appears on Borderless Prints
If you see a border on borderless prints, try these solutions:
Make sure you are printing on a compatible borderless paper type and size.
Note: Do not select a custom paper size for borderless prints.
Windows: Make sure you selected the Borderless setting in your printer software.
Mac OS X: Make sure you selected the Borderless checkbox or a paper size with a Borderless
option in your printer software.
Adjust the Expansion setting to adjust the amount of image expansion on the edges of borderless
prints.
Make sure the image size and the paper size are set correctly; if the image is small, the enlargement
may not be enough to cover the paper.
Parent topic: Solving Page Layout and Content Problems
Related references
Borderless Paper Type Compatibility
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac OS X
Selecting Page Setup Settings - Mac OS X
Incorrect Characters Print
If incorrect characters appear in your prints, try these solutions before reprinting:
Make sure any cables are securely connected at both ends.
In Windows, delete all print jobs from the Windows Spooler:
Windows 8: Navigate to the Start screen, right-click the screen, and select All apps. Select
Control Panel >Hardware and Sound >Devices and Printers. Right-click your product name,
select See what's printing, and select your product name again, if necessary. Right-click the
stalled print job, click Cancel, and click Yes.
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