Epson C11CC36201 Solving Scanning Problems

Solving Scanning Problems

Check these solutions if you have problems scanning with your product.

Scanning Software Does Not Operate Correctly

Cannot Start Epson Scan

Parent topic: Solving Problems

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your

operating system.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart your scanning software.

• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

Note: With Mac OS X 10.6, 10.7, or 10.8, in addition to scanning with Image Capture, you can

download and install Epson Scan scanning software. Epson Scan provides additional image

adjustment and photo correction features for enhancing scanned images, and provides an interface

for TWAIN-compliant OCR scanning software, such as ABBYY FineReader. To download Epson

Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads).

Parent topic: Solving Scanning Problems

Related references

Windows System Requirements

Mac System Requirements

If you cannot start Epson Scan, try these solutions:

• Make sure your product is turned on and any interface cables are securely connected at both ends.

• Make sure Epson Scan is selected in your scanning program.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart Epson Scan.

• Check the connection setting and test the connection using Epson Scan Settings:

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