Epson C362B Solving Problems

Solving Problems

Solving Problems

If you have a problem with your WorkForce 310 Series, check the messages on the

display screen to diagnose the cause.

You can also check “Problems and Solutions” on page49 for basic troubleshooting

suggestions, or double-click the Epson Information Center icon on your computer

desktop for more detailed help.

Checking for Software Updates

Periodically, it’s a good idea to check Epson’s support website for

free updates to your Epson WorkForce 310 Series software. Open

your on-screen Epson Information Center and select

Download

the Latest Software

or visit Epson’s support website at

epson.com/support (U.S.) or epson.ca/support (Canada).

With Windows, you can select

Driver Update

on the

Maintenance

tab in the

printer settings window. You can also click or

Start

, select

All

Programs

, select

EPSON

, select

EPSON WorkForce 310 Series

, and click

Driver Update

WF310_QG.book Page 48 Wednesday, April 8, 2009 2:14 PM

Contents

Main Contents Page Introduction Installing Your WorkForce 310 Series on a Network Connect an Ethernet Network Cable Install Software Page Page Page Finish the Installation Windows Page Macintosh Page Loading Paper FPO Using Special Papers Loading Paper Placing Originals for Copying, Scanning, or Faxing Using the Scanner Glass Using the Automatic Document Feeder Page Copying a Document or Photo Copying a Document Copying a Photo Faxing a Document Connecting a Phone or Answering Machine Page Setting Up Fax Features Entering Fax Header Information Entering Your Sender Name Entering Your Phone Number Using the Keypad to Enter Numbers and Characters Select Scan and Print Settings for Faxing Setting Up a Speed Dial List Creating a Speed Dial List Printing Your Speed Dial List Sending a Fax From the Control Panel Other Ways to Dial a Fax Number Sending a Fax From Windows Page Receiving Faxes Printing From Your Computer Printing in Windows Page Printing With a Macintosh Mac OS X 10.5 Page Mac OS X 10.3 to 10.4 Page Selecting the Correct Paper Type Scanning a Document or Photo Basic Scanning Page Scanning Multiple Pages Maintaining Your WorkForce 310 Series Checking the Print Head Nozzles Cleaning the Print Head Checking the Ink Cartridge Status Purchasing Epson Ink Cartridges Replacing Ink Cartridges Page Solving Problems Checking for Software Updates Error Indicators Problems and Solutions Printing and Copying Problems Paper Feeding Problems Faxing Problems Print Quality Problems Network Setup Problems Network Printing Problems Network Scanning Problems Print a Network Status Sheet Where To Get Help Epson Technical Support Purchase Supplies and Accessories Other Software Technical Support Notices Important Safety Instructions LCD Screen Safety Ink Cartridge Safety Instructions Telephone Equipment Safety Instructions Epson America, Inc., Limited Warranty Page Declaration of Conformity FCC Compliance Statement For United States Users Page WARNING For Canadian Users Copyright Notice Responsible Use of Copyrighted Materials Trademarks