Epson C362B Where To Get Help

54

Solving Problems

Where To Get Help

Epson Technical Support

Internet Support

Visit Epson’s support website at epson.com/support and select your product for

solutions to common problems. You can download drivers and documentation,

get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:

■Product name (Epson WorkForce 310 Series)

■Product serial number (located on the label in back)

■Proof of purchase (such as a store receipt) and date of purchase

■Computer configuration and description of the problem

Then call:

■U.S.: (562) 276-4382, 6

AM

– 6

PM

, Pacific Time, Monday through Friday

■Canada: (905) 709-3839, 6

AM

– 6

PM

, Pacific Time, Monday through Friday

Days and hours of support are subject to change without notice. Toll or long

distance charges may apply.

Purchase Supplies and Accessories

You can purchase genuine Epson ink and paper at Epson Supplies Central at

www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can

also purchase supplies from an Epson authorized reseller. To find the nearest one,

call 800-GO-EPSON (800-463-7766).

Other Software Technical Support

NewSoft™ Presto! PageManager™

Phone: (408) 503-1212

www.newsoftinc.com

contactus@newsoftinc.com

WF310_QG.book Page 54 Wednesday, April 8, 2009 2:14 PM

Contents

Main Contents Page Introduction Installing Your WorkForce 310 Series on a Network Connect an Ethernet Network Cable Install Software Page Page Page Finish the Installation Windows Page Macintosh Page Loading Paper FPO Using Special Papers Loading Paper Placing Originals for Copying, Scanning, or Faxing Using the Scanner Glass Using the Automatic Document Feeder Page Copying a Document or Photo Copying a Document Copying a Photo Faxing a Document Connecting a Phone or Answering Machine Page Setting Up Fax Features Entering Fax Header Information Entering Your Sender Name Entering Your Phone Number Using the Keypad to Enter Numbers and Characters Select Scan and Print Settings for Faxing Setting Up a Speed Dial List Creating a Speed Dial List Printing Your Speed Dial List Sending a Fax From the Control Panel Other Ways to Dial a Fax Number Sending a Fax From Windows Page Receiving Faxes Printing From Your Computer Printing in Windows Page Printing With a Macintosh Mac OS X 10.5 Page Mac OS X 10.3 to 10.4 Page Selecting the Correct Paper Type Scanning a Document or Photo Basic Scanning Page Scanning Multiple Pages Maintaining Your WorkForce 310 Series Checking the Print Head Nozzles Cleaning the Print Head Checking the Ink Cartridge Status Purchasing Epson Ink Cartridges Replacing Ink Cartridges Page Solving Problems Checking for Software Updates Error Indicators Problems and Solutions Printing and Copying Problems Paper Feeding Problems Faxing Problems Print Quality Problems Network Setup Problems Network Printing Problems Network Scanning Problems Print a Network Status Sheet Where To Get Help Epson Technical Support Purchase Supplies and Accessories Other Software Technical Support Notices Important Safety Instructions LCD Screen Safety Ink Cartridge Safety Instructions Telephone Equipment Safety Instructions Epson America, Inc., Limited Warranty Page Declaration of Conformity FCC Compliance Statement For United States Users Page WARNING For Canadian Users Copyright Notice Responsible Use of Copyrighted Materials Trademarks