Scanning Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 You Cannot Start EPSON Scan . . . . . . . . . . . . . . . . . . . . . . . . 147 The Scanner Software Does Not Work Properly . . . . . . . . . 148 Scanning Takes a Long Time . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Scan Quality Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 The Edges of Your Document Are Not Scanned . . . . . . . . . 150 You See Only a Few Dots in Your Scanned Image. . . . . . . . 150 A Line of Dots Always Appears in Your Scanned

Images. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Straight Lines in Your Image Come Out Crooked . . . . . . . . 151 Your Image is Distorted or Blurred . . . . . . . . . . . . . . . . . . . . 152 Colors Are Patchy or Distorted at the Edges of Your

Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Your Scanned Image is Too Dark . . . . . . . . . . . . . . . . . . . . . . 154 An Image on the Back of Your Original Appears in

Your Scanned Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Ripple Patterns Appear in Your Scanned Image . . . . . . . . . 156 Characters Are Not Recognized Well When Converted

into Editable Text (OCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Scanned Colors Differ from the Original Colors . . . . . . . . . 158 Automatic Document Feeder Problems . . . . . . . . . . . . . . . . . . . . . 160

You Cannot Scan Using the Automatic Document

Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Paper Jams in the Automatic Document Feeder. . . . . . . . . . 160 Optional Network Image Express Card Problems . . . . . . . . . . . . 164

You Cannot Scan Using the Optional Network Image Express Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Uninstalling Your Scanning Software . . . . . . . . . . . . . . . . . . . . . . . 164 Uninstalling EPSON Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Uninstalling the On-Screen User’s Guide . . . . . . . . . . . . . . . 167

Appendix A Where To Get Help

Technical Support Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Before Contacting Epson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

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