■Make sure Windows 98 SE, Me, 2000, or XP was preinstalled on your system. The USB Printer Device Driver may not install correctly if you’ve upgraded from Windows 95.

■Make sure the USB Controller is working properly in Device Manager. See your Windows help system for details. If it’s not working, contact your computer manufacturer.

■If you’re printing over a network, see Setting Up Network Printing for instructions on configuring your PictureMate software for use on a network.

Printing Problems

PictureMate is on, but nothing prints.

■If you’re printing from your computer, make sure the USB cable is connected securely at both ends and that the cable meets the requirements in System Requirements.

■If you’re printing from your computer, check to see if PictureMate is causing the problem, as described in Running a Printer Check. If the check page prints, make sure your software is installed correctly.

■If you’re printing on a network, see Setting Up Network Printing for instructions on configuring your PictureMate software for use on a network.

PictureMate sounds as though it is printing, but nothing prints.

■Make sure the print head nozzles are not clogged. To clean the print head, see Improving Print Quality.

■PictureMate won’t operate properly if it’s tilted or at an angle. Place it on a flat, stable surface that extends beyond the base in all directions.

PictureMate makes noise when you turn it on or after it has been sitting for awhile.

PictureMate is performing routine maintenance.

91