Contacting Customer Support
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following information:
❏Product serial number
❏Product model
❏Product software version
(Click About, Version Info, or similar button in the product software.)
❏Brand and model of your computer
❏Your computer operating system and version number
❏Names and version numbers of the software applications you normally use with your product
For Users in Europe
Go to http://www.epson.com and select the Support section of your local EPSON web site for the latest drivers, FAQs, manuals and other downloadables.
Epson's Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your printer documentation.
For Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problem
❏Enquiries on repair service and warranty
For Users in Hong Kong
To obtain technical support as well as other
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
❏Product information
❏Answers to Frequently Asked Questions (FAQs)
❏Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
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