Where To Get Help

If you need help with your printer or EPSON RAW Print, see the information below.

For help with other software that came with your printer, see page 106.

Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below:

Service

Access

 

 

World Wide

From the Internet, you can reach Epson Support at

Web

http://support.epson.com. At this site, you can download drivers and

 

other files, look at product documentation, access troubleshooting

 

information, and receive technical advice through e-mail.

 

 

Automated

A variety of automated help services are available 24 hours a day, seven

Telephone

days a week. To use these services, you must have a touch tone

Services

telephone and call (800) 922-8911. Your Epson SoundAdviceSM Express

 

Code is 70630. Use this code to quickly select the Epson Stylus Photo

 

R2400 in SoundAdvice.

 

 

To speak to a technical support representative, dial:

■U.S.: (562) 276-7296, 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Saturday.

■Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Please have the following information ready:

■Product name (Epson Stylus Photo R2400)

■Product serial number (located on the back of the printer and on its box)

■Proof of purchase (such as a store receipt) and date of purchase

■Computer configuration and operating system version

■Description of the problem

Solving Problems 105