Diagnosing Printer Problems
First, check the printer’s lights (see below) or run a printer check (see page 92).
Lights | Explanation |
|
|
Green P power light flashes | The printer is receiving a print job, printing, replacing an ink |
| cartridge, charging ink, or cleaning the print head. |
|
|
Red ) paper light on | Your paper ran out, multiple sheets fed, or the wrong size |
| sheet fed, or the CD/DVD tray is not inserted completely. |
| ■ Sheet Feeder: If paper is out, load more paper and press |
| the ) paper button. If multiple sheets or the wrong size |
| sheet fed, press the ) paper button to eject the paper, |
| then turn your printer off and then on. For loading |
| instructions, see page 13. |
| ■ Roll Paper: See page 16 for instructions on loading or |
| reloading roll paper. |
| ■ CD/DVD: See page 63 for instructions on inserting the |
| CD/DVD tray correctly. |
|
|
Red ) paper light flashes | Jammed paper or the CD/DVD tray is blocking print head |
| movement, or you’re trying to print on paper or a CD/DVD |
| with the wrong media loaded. |
| If you suspect a paper jam, turn off the printer and pull out the |
| jammed paper. Open the cover and remove any jammed or |
| torn paper. Then do one of the following: |
| ■ Sheet Feeder: Turn on the printer, reload paper, and |
| press the ) paper button. |
| ■ Roll Paper: Cut off the printed portion, then remove the |
| |
| ■ CD/DVD: Gently pull out the CD/DVD tray and press the |
| ) paper button. See page 63 for instructions on |
| inserting the CD/DVD tray correctly. |
| If you suspect that you sent a print job to one paper path, but |
| have media loaded only for another paper path, load the |
| correct paper or a CD/DVD. |
|
|
Red H ink light flashes | An ink cartridge is low on ink. Make sure you have a |
| replacement cartridge, then follow the steps on page 82 to |
| install it. |
|
|
Solving Problems 91