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Epson Y465ss127mo The printer does not print, The printer stops printing, Troubleshooting, Problems and Solutions, Troubleshooting, Be sure the printer is turned on and the

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Troubleshooting

This chapter discusses problems you may encounter and their likely solutions. At the back of the chapter is a section on the data dump mode. This mode helps more experienced users determine the causes of communication problems between the printer and the computer.

Problems and SolutionsThis section lists possible problems and their likely solutions.

The printer does not print

•Be sure the printer is turned on and the POWER light is on. If the printer is turned on but the POWER light is not on, check to see that the printer is fully plugged in and that the electrical outlet is also turned on.

•Be sure the ON LINE light is on. If it is not on, press the ON LINE button.

•Be sure the printer is connected securely to the computer. Check both ends of the cable between the printer and the computer.

•Be sure the printer is not out of paper. (The PAPER OUT light should be off .)•Be sure that all protective materials are removed from the printer.

If the printer still does not print, disconnect the printer from the computer and try the self test described in Chapter 1. If the self test works properly, the printer is working and the problem probably lies in the computer, the software, or the cable. If the self test does not work, contact your Epson dealer.

The printer stops printing

•The printer may be out of paper. Check the paper supply.•The paper may be jammed. Remove the jammed paper and reload.•The ribbon may be jammed. See the section on replacing the ribbon in Chapter 5.

6-2	Troubleshooting

Contents

Page Page FCC COMPLIANCE STATEMENT FOR AMERICAN USERS Copyright © 1988 by Seiko Epson Corporation Nagano, Japan Table of Contents Page Introduction Options Double-BinCut Sheet Feeder (#7343) Pull Tractor Unit (#7314) Ribbon Cartridges (#7762, #7763, #7764) Multi-FontModule (#7407) About This Guide This Other chapters and appendixes Introduction used Setting Up the Printer Removing the protective materials Page Page Page Choosing a Place for the Printer Be sure to keep the following tips in mind: •Place the printer on a flat, stable surface •Place the printer close enough to the computer for its cable to reach Setting Up the Printer Installing the platen knob Setting Up the Printer 2. Press firmly on the knob until it fits against the printer case jam Installing the ribbon cartridge Setting Page Page Attaching the paper guide Page Page Testing the Printer Connecting to a power supply Running the self test LINE FEED FORM FEED POWER PAPER OUT 2. Press the PAPER SELECT button until the FRICTION light comes on Page LOAD/EJECT the self use Then Self test in Letter Quality mode C u r r e n t s e t t i n g FONT Roman PITCH Connecting the Printer to Your Computer The parallel interface Page The serial interface Page Page Note: Setting Up Your Application Software Choosing from a menu Paper Handling Loading a sheet Slide a sheet PAPER OUT WARNING: Reloading during printing Positioning your continuous paper supply Loading continuous paper Be sure that the printer is off line. If it is not, press the TRACTOR match the Page Page Note: Make sure the first sheet of paper has a clean, straight edge so Page 11. Close the paper guide cover 12.Press the LOAD/EJECT button to feed the paper to the loading position Note: the LOAD/EJECT already loaded When you have finished printing edge Reversing the paper to the standby position that: TRACTOR to see that Cannot Back Out Switching to single sheets Paper Handling 3. Close the paper guide cover Switching back to continuous paper shown the PAPER SELECT Page Multi-partforms Labels WARNING: jam Also LOAD/EJECT Page Page Envelopes Note: PLATEN GAP ADJUST Using the Printer The display The lights The buttons LINE FEED: LOAD/EJECT: settings FONT: Draft, Roman, Sans Serif, Courier CONDENSED: PITCH MICRO FEED: PLATEN GAP ADJUST: GhP Selects or deselects the SelecType mode. When this mode is selected, the (V),and TEAROFF: AUTO TEAR OFF PAPER SELECT: Other control panel features MACRO #l P r e s e t m a c r o # l i s s e t f o r L e t t e r Q u a l i t y p r i n t i n g / w o r d p r o c e s s i n g i n t h e R o m a n f o n t . It italic, emphasized d o u b l e - w i d t h Using SelecType may once SelecType :LrJflDMfKRO: :CHflNGEl'MCRO: Following the arrow icons In general, the same applies when you are in a SelecType submenu. The :icon indicates that you can choose a different option (shown on the left FONT) Roman LOAD MACRO NfKRU CHANGE MACRO RICiHTMARGIN 1 to 136 columns CG TABLE I t a l i c , G r a p h i c , Download COUNTRY CHhNGE MACRD Serif Sans Serif CHANGE DEFAULTS PARITY *None, Even, Odd, Ignore FlUTOLINEFEED On, Off Enable DEFfYJLT MCR# DEFAULT MACRO f3UTO LINE FEED: f f FIIJTO FEED to On (Disable) Se r i a 5. Press the 4 button the INTERFACE 6.Press the V button to switch the display to BAIJD Rf3TE 7.Press the F button. The display changes to: Even PRINT OUT SETTINGS CLEAR ALL MACROS Caution: erases that To use the CLEAR flLL PlflCROS mode, follow the steps below 1.Select the CLEflR flLL MCROS mode from the SelecType main menu Page Length FORM LENGTH 1.Press the SelecType button 2. Press the V button 3. Press the b button 4. Press the A or V button to locate the FORM LENGTH option 5. Press the b button 6.To change form length for tractor feed, press the b button Skip Over Perforation OFF • 456789: ;<=>?@ABCDEFGHIJKLMNOPQRSTUVwXYZ[\l~m 456789: 6 7 8 9 : ;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\I^ 'a •789: ;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\II-at 789: •:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\l^_'abcde Adjusting the loading position Once you have adjusted your paper, press the Short Tear-Off AUTO TEAR OFF have fYJT0 TEAR DFF TEAR OFF AUTO TECIR OFF TEAR OFF Selecting Typestyles FONT, PITCH CONDENSED ROMAN been ! “#§%&‘( >*+,- ./Q12j456789:;<=)?tiABCDEFGHIJK unNPQ&rl~~itl We've just seen your excellent ad for in a recent Pitch Condensed mode Choosing an International Character Set U NTR International character sets ;I;p+Yyl Choosing a Character Table Cci TflBLE Note: See Appendix B for more information on character tables O-127 128-255 Epson Extended Graphics TB B L E Using Software and Graphics Selecting typestyles with Master Select Using hand-calculateddata to print graphics Individual graphics option commands The reassi ning command Using printer selection menus A quick test Using word processors Using spreadsheets Using graphics software Computer-PrinterCommunication 16) 65 Escape sequences Printer commands Using the Command Summary Sending printer commands from within your software program Character size Special effects and emphasis Double-wideand double-high T h i s i s d o u b l e - w i d e Condensed Condensed 10 cpi gives you more characters on a line Condensed 12 cpi gives you even sore This is ROMAN italics Outline and shadow Overscore, strike-through,and underlining T h i s i s c o n t i n u o u s u n d e r l i n i n g Selecting typestyles with Master Select ESC ! n 12 cpi n Graphics I n c o m e B r e a k d o w n The print head Dot patterns Color graphics Twenty-four-pingraphics Pin labels The graphics command Column reservation numbers A simple graphics program Using hand-calculateddata to print graphics each 126data numbers necessary to print this small figure Page l@ WIDTH "LPT1:",255 40READN 50 LPRINT CHR$(N); 60 NEXT 70 LPRINT Individual graphics option commands The reassigning command Designing your characters Design grids Defining your characters each dot Data numbers Sending information to your printer one 140 DATA 1,0,0,2,0,0,4,0,0 150 DATA 8,0,0,23,255,240,8,0,0 160 DATA 4,0,0~,0,0,~0,0 Printing user-definedcharacters Copying ROM characters to RAM Letter Quality characters Proportional mode characters Superscripts and subscripts Using Mixing print styles Page Maintenance and Transportation Cleaning the Printer Be careful not to get water on the printer mechanism or electronic components Do not use a hard or abrasive brush Replacing the Ribbon #7762 : Standard (black) #7762 #7763 : Color #7763 Page Page head from make Transporting the Printer 2.Remove any installed options 3.Remove the printer cover, paper guide, paper guide cover, and cable cover Unplug the power cable from the electrical outlet; then WARNING: Page Troubleshooting The printer does not print The printer stops printing The printout is spaced incorrectly The printout is faint or uneven the PLATEN GAP ADJUST The printout is not what you expect Single sheets do not feed properly Continuous paper does not feed properly Troubleshooting Cut sheet feeder does not load paper correctly The short tear-offfeature does not work properly Color printing is not what you expect Troubleshooting Data Dump Mode Next, run either an application program or one you 16 40 1B 52 00 16 ON LINE hex Using Printer Options Switching between the cut sheet feeder Installation Page Page Page Loading paper Page Page Caution: Never during Testing the printer in the cut sheet feeder mode Page Loading envelopes 2. Push down on the two front levers until they lock into position Using the cut sheet feeder Control panel operation FEED: EJECT: Software operation the next Setting up your software To maintain 54 printed lines per page make the following changes: Continuous Cut sheet Page Length Top Margin Switching between the cut sheet feeder and continuous paper Caution: Loading single sheets on the Removing the cut sheet feeder Before removing the cut sheet feeder, be sure that: •Any paper stacked in the cut sheet feeder is removed The Pull Tractor Installation Page Page Tilt tractor Loading paper HIT0 TEfiR DFF SELECT Page Page Page Page Align Removing the pull tractor Page Choosing an interface Compatible interfaces Installing the interface board Removing the upper case 2. Remove the font compartment cover Options Page CN21 6.Remove the separator Page Installing the board FG wire not attached Page FG wire attached attach Attaching the upper case Page 4. Secure the case with the three screws 5. Reattach the font compartment cover WARNING: Page Selecting a font qFONT LMNO~$@ST~~~X~{ @,,J EF@;+$@IWPQR+ YEXZEUE FUEAAAACEEEIIIA ii! KROOOUUYOU$E~~~AIO UNNAOjrl~~iO MINIATURE ZEBRAS IN A RECENT BACK ISSUE OF Command Summary Command Summary The commands described in this summary are divided into the following subjects: Printer operation MSB control Print enhancement Examples A S C I I c o d e : S Hexadecimal: OF 1:2 LPRINT CHR$(27);“p”;CHR$(l) Control key chart Dec Hex Cntl. Key o c Commands in Numerical Order ASCII Dec. Hex Description Page BEL 47 2F ESC : ESC ESC ESC 107 6B Set left margin ESC p ESC q ESC r Printer Operation DC3 (DCl) ESC 1 B 3 C Turn Unidirectional Mode On/Off The following values can be used for n: 1:Mode is turned on 0:Mode is turned off ESC EM MSB control Data Control Cancel Line Vertical Motion Form feeding Form Feed A S C I I c o d e : F F Hexadecimal: 0C Set Skip Over Perforation (66 lines) Cancel Skir, Over Perforation ASCII code: ESC Hexadecimal: 1B 4F l/6 Select n/180-inchLine Spacing value not l-255 ESC b Horizontal Motion Print head movement ESC $ Command Summary 1B 5C which Horizontal tabbing Set Horizontal Tabs Overall Printing Style Select Letter Quality or Draft ASCII code: ESCn Decimal : 27 120 n ESC k Select Typestyle Family The following values can be used for n: 0 = Roman 1 = Sans Serif 2= Courier Print Size and Character Width ESC P ESC g ESC p SISelect Condensed Mode ESC SI DC2 values DC4 Cancel Double-WideMode (one line) ASCII code: DC4 ESC w Turn Double-HighMode On/Off Print Enhancement ESC r n Color Select Double-StrikeMode Cancel Double-StrikeMode Select Superscript/Subscript ESC T Cancel Superscript/Subscript Turn Underlining Mode On/Off ESC q Select Character Style E S C Select Score Word Processing ESC a ESC SP (space) Set Intercharacter Space Character Tables 27 116 n Hexadecimal: 1B 74 n 0:Selects italic character table 1:Selects Epson Extended Graphics character table 2:Re-mapsany downloaded characters from the positions 0-127 to the positions Cancel Italic Mode Select an International Character Set User-DefinedCharacters ESC & Define User-DefinedCharacters ESC : Copy ROM into RAM ESC % Select User-DefinedSet Enable Printable Characters Page ESC YSelect High-Speed Double-DensityGraphics Mode ASCII code: ESC Y nl n2 Decimal: 27 89 nl n2 Hexadecimal: 1B 59 nl n2 Select Quadruple-DensityGraphics Mode ESC Reassign Technical Specifications Printer Specifications Printing Print method: Print speed: Printing direction: Character fonts: Characters: Paper feed methods: Paper width: Paper length: paper Number of copies: 0.018” (0.46 A-4 Ribbon: #7762: #7763: MCBF: MTBF: 25% Operation: 40°F to 95°F (ST to 35°C) Single Stacker capacity: Reliability 100,000 conditions (+35"(z) (+7o"c) 15% 241mm) Parallel interface A-10 Printing enabled/disabled signals and control conditions Interface timing BUSY DA TA STROBE Serial interface rate Initialization Default Settings A-14 Appendix B B-8 Appendix B Proportional Width Table CO& CHR Width Code Code B-4 Page Italic Character Table 2Bf?br Epson Extended Graphics Character Table ZODE 0 1 2 3 4 5 6 7 6 9 A B C D E F O@P' p c B p c B ZBRbr&iE6 Converting hexadecimal numbers to decimal numbers Hex-to-DecimalConversion Chart CODElO123456769ABCDEF Glossary carriage return characters per inch (cpi) condensed 60% continuous paper dot graphics A graphic design formed by patterns of dots dot matrix double-highprinting Printing in which each character is twice as high as normal form In printer terminology, a form is normally the equivalent of a page form feed hexadecimal (hex) See number systems initialize 0, 1, 2, 3, 4, 5, 6, 7 hexadecimal 1, 2, 3, 4, 5, 6, 7, 8 on line parallel interface push tractor reset short tear-off top of form position userdefined characters Index Also Index-2 Page Index-4 LQ-2550 A-6--9 A-13--14 A-3--4 Index-5 Page Page Page Page Page Page Motion