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Ericsson 4900, SP4900DES, SP4900HDR Chapter 7: Solving Problems

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As you use your printer, you may occasionally experience a problem. You

can diagnose the problem following the guidelines in this chapter or check

the FAQs at www.proimaging.epson.com. Then try the most likely solutions

until the problem is fixed.

This chapter provides instructions for the following:

•Diagnosing problems

•Checking error messages and lights

•Improving print quality

•Solving operational problems

•Solving miscellaneous printing problems

•Solving paper problems, including clearing paper jams

•Uninstalling and reinstalling the printer driver

Diagnosing Problems

The Epson Stylus Pro 4900 includes a number of ways to help you diagnose

problems:

•To identify the most common problems, check the messages and lights

on the control panel. See pages 144 through 152 for more information.

•If you’re using the Epson printer driver and Status Monitor utility,

check your software for error messages. See page 119 for more

information.

•To determine whether the problem is caused by the printer itself, print a

status sheet from the control panel. See page 117 for instructions.

•Review the FAQs at www.proimaging.epson.com for possible solutions.

•If none of the suggested solutions in this chapter solve your problem,

contact Epson as described under “Where To Get Help” on page13.

Chapter 7: Solving Problems

Contents

Main Page FCC Compliance Statement WARNING For Canadian Users Page Introduction Contents 1 Setting Up the Printer 2 Handling Paper and Other Media 3 Printing With Epson Drivers for Windows 4 Printing With Epson Drivers for Macintosh 5 Managing Color With Profiles 6 Maintaining and Transporting the Printer 7 Solving Problems A Specifications Index Introduction Warnings, Cautions, Notes, and Tips Options and Accessories Where To Get Help Windows System Requirements Macintosh System Requirements Important Safety Instructions Page Ink Cartridge Safety Instructions 18 |Introduction Printer Parts Front Back Introduction |19 Control Panel LCD Screen Page Unpacking and Connecting the Printer Chapter 1: Setting Up the Printer Page Installing Ink Page Connecting to Your System Connecting Directly to the Computer Windows Page Macintosh Connecting to a Network Configuring the Network Interface Page Printing a Network Status Sheet Installing the Printer Software Windows Page Mac OS X Adding the Network Port Windows Mac OS X Bonjour Printing TCP/IP Printing Updating Your Printer Firmware Checking the Current Firmware Version Downloading and Updating the Firmware Selecting Media for Your Printer Chapter 2: Handling Paper and Other Media Guidelines for Using Epson Media Using Cut Sheet Paper Cut Sheet Paper Paths Loading Paper in the Paper Cassette Page Page Page Page Using the Front Manual Feed Slot Page Page Using the Rear Manual Feed Slot Page Using Roll Paper Roll Paper Guidelines Removing and Installing the Spacer Installing the Spacer Removing the Spacer Loading the Paper onto the Spindle Placing the Paper in the Printer Page Removing Paper from the Spindle Switching Between 2-Inch and 3-Inch Roll Paper Cutting Roll Paper Manually with the Built-in Cutter Adjusting the Platen Gap for Thick or Thin Paper Optimizing the Settings for Your Paper Creating Custom Paper Configurations Page Selecting Custom Paper Configurations Chapter 3: Printing With Epson Drivers for Windows 62 62 |Printing With Epson Drivers for Windows * Requires use of the borderless printing spacer. Sizing Images for Borderless Printing on Roll Paper For true borderless printing on roll paper, you can select either Expand or Retain Size or create a custom paper size, as described on Auto Expand provides a simple solution for borderless printing with Choosing Basic Print Options Page Selecting the Correct Media Type Setting 66 66 |Printing With Epson Drivers for Windows different settings to determine which one is best for the media youre using. Choosing Color Management Options Page Choosing Roll Paper Options Page Page Choosing Cut Sheet Paper Options Page Page Choosing Page Layout Options Choosing Paper Configuration Options Page Page Choosing Advanced Black and White Photo Page Page Saving, Exporting, and Importing Custom Saving and Exporting a Custom Settings Group Importing a Custom Settings Group Loading a Pre-Defined Settings Group Editing Printer Driver Settings Managing Print Jobs Using the Progress Meter Optimizing Print Speed Page Setting Monitoring Preferences Chapter 4: Printing With Epson Drivers for Macintosh 90 90 |Printing With Epson Drivers for Macintosh * Requires use of the borderless printing spacer. Sizing Images for Borderless Printing on Roll Paper Choosing Page Setup and Basic Print Options Page Page Page Page Page Choosing Advanced Media Control Options Choosing Roll Paper Settings Page Controlling Borderless Image Expansion Creating a Custom Preset and Printing Choosing Advanced Black and White Photo Page Page Managing Print Jobs Selecting the Correct Media Type Setting Printing With Epson Drivers for Macintosh |107 Page Macintosh Printing With a Color Profile Setting Up Photoshop and Assigning a Profile Chapter 5: Managing Color With Profiles Page Page Selecting Print Settings and Printing Windows Printing With a Color Profile Setting Up Photoshop and Assigning a Profile Page Selecting Print Settings and Printing Page Alert Lamp Checking Printer Status and Part Life Chapter 6: Maintaining and Transporting the Printer Printing Status Information Viewing Status Information Checking Printer Status From the Printer Driver Checking and Cleaning the Print Head Running the Nozzle Check and Head Cleaning Utilities Page Checking and Cleaning the Print Head Using the Control Panel Automatically Checking and Cleaning the Print Head Manually Checking and Cleaning the Print Head Running Cleaning Cycles Aligning the Print Head Replacing Ink Cartridges Page Page Page Changing the Black Ink Cartridge Changing the Date and Time Using Maintenance Mode Page Replacing the Paper Cutter Removing the Old Cutter Page Installing the New Cutter Page Replacing the Maintenance Tanks Replacing the Ink Maintenance Tank Replacing the Borderfree Maintenance Tank Page Cleaning the Printer Transporting or Storing the Printer Preparing the Printer for Shipment Setting Up the Printer After Transportation Diagnosing Problems Chapter 7: Solving Problems 144 144 |Solving Problems Checking Error Messages and Lights The control panel includes various lights and an LCD screen to indicate the status of the printer: 145 Solving Problems |145 146 |Solving Problems Solving Problems |147 148 |Solving Problems 149 Solving Problems |149 150 |Solving Problems Solving Problems |151 Improving Print Quality 153 Solving Problems |153 If none of these suggestions help, try the solutions in the following table. 154 |Solving Problems Solving Problems |155 Solving Operational Problems 157 Solving Problems |157 If your printouts are not what you expected, try the suggestions below: Solving Miscellaneous Printing Problems 158 158 |Solving Problems Solving Paper Problems Clearing Paper Jams Page Page Uninstalling and Reinstalling the Printer Driver Macintosh OS X Windows Page Clearing Stored Print Information A Environmental di Electrical ppen Dimensions and Weight Printer Interfaces Roll Paper Safety Approvals Media Cut Sheets Printable Area Ink Cartridges A Index B C D E F G H I M N O P Page Q R S T U W