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Solving Problems |159
Solving Paper Problems
If paper feed or paper jam problems occur frequently, try one or more of the
following solutions:
•For roll paper, try adjusting the Paper Suction setting. See page 58 for
more information. You can also adjust this setting through your printer
driver.
•For heavy or thick media, follow the instructions on page 57 to load the
media correctly.
•Make sure the paper is not folded, wrinkled, or damp.
•Make sure the printer’s environment falls within the required
temperature and humidity range.
•Make sure the paper is not too thick or too thin. See page 37 and
page 166 for paper specifications.
•Make sure no foreign objects are inside the paper path.
•Make sure the printer isn’t located in a brightly lit area. The paper
sensors may not operate correctly.
•Make sure the Media Type and Source settings in the printer software
are correct.
•Make sure the PLATEN GAP setting is correct for the paper or media
you’re printing on. See page 57 for more information.
•If you’re not using Epson media, use a paper configuration to adjust for
the paper’s thickness and drying time; see page 58.