6.Technical Support
Your FALCON® Electric SUP Series UPS is backed by one of the finest customer service teams assembled. Write, call, fax or email should you require technical assistance or service.
FALCON ELECTRIC, INC. 5106 Azusa Canyon Road Irwindale, CA. 91706 Voice 626.962.7770
Fax 626.962.7720 Service 800.842.6940
Email: service@falconups.com
WWW.FALCONUPS.COM
Should service be desired, you must first obtain a Return Material Authorization number (RMA) and return shipping instructions from our customer service department. Please have your UPS model, serial numbers and date of purchase on hand prior to the call. (This information is located on the identification label on the rear panel of the unit.) The information is essential in retrieving your unit's historical records.
The RMA number issued must appear on the outside of the shipping carton. The original shipping container must be used when returning any SUP Series product. Falcon® Electric will not assume any responsibility for shipping damage. In the event of shipping damage you will be charged for repairs due to the damage.
All units must be returned prepaid. The address and shipping instructions will be given to you at the time the RMA is issued.
7.Requesting Technical Information or Support.
You may request technical information or support by email or telephone.
Please send your technical or support questions by email to:
SUPPORT@FALCONUPS.COM
You may contact a FALCON support engineer directly by calling the FALCON
support line between 9:00 am and 4:00 pm PST.
626.962.7770
8.FALCON Web Support
Product data sheets, specification and owner’s guides are available in Adobe
.PDF format on our corporate website.
WWW.FALCONUPS.COM
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