Troubleshooting
Problem | Possible solutions |
My cooktop does not | Check the cooktop is plugged in and the power is switched |
light | on. |
| The gas electrodes may be dirty. These can be easily cleaned |
| with a toothbrush and methylated spirits. |
|
|
| The burner parts may not be located properly. Check the |
| assembly and make sure the burner cap is sitting flat. |
|
|
| Check the gas supply valve is turned on and the supply to |
| the house is working. Gas should be heard when you turn a |
| burner on. |
|
|
My burner flames are | The burner parts may not be located properly. Check the |
yellow/slow to start | assembly and make sure the burner cap is sitting flat. |
| If you use bottled gas this may indicate you are getting near |
| the end of the bottle. |
| Check the burner parts are not blocked with water. |
| The gas pressure may not be at the correct level. Check with |
| your service person/installer. |
|
|
One of my burners | Check the burner parts are clean and dry. Check the assembly |
has an uneven flame | and make sure the burner cap is sitting flat. |
My cooktop goes | Your cooktop has a safety feature called ‘flame failure’. When |
out when I let go of | lighting a burner, you need to hold down the knob for five |
the knob (Jet models | seconds. |
CG602 & CG902 only) |
|
The flame goes out at low settings
The gas supply pressure may be low. Check with your service person/installer.
The low setting may have been adjusted incorrectly. Check with your service person/installer.
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