Troubleshooting NN10042-113 | Nortel Networks i2004 manual

[Standard—Nortel Networks Confidential]

76Troubleshooting

NN10042-113

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Nortel Networks i2004 manual Troubleshooting NN10042-113

Contents

I2004 Internet Telephone User Guide Restricted rights legend Copyright 2003 Nortel NetworksTrademarks Statement of conditions Nortel Networks Inc. software license agreement I2004 Internet Telephone User Guide Standard-Nortel Networks Confidential Contents Chapter Making calls Do not Disturb DND User login User logout Standard-Nortel Networks Confidential Tables Vi Tables NN10042-113 About this guide WelcomeAudience Text conventions AcronymsViii About this guide How to get help Related publicationsAbout this guide About this guide NN10042-113 Setup Before you begin Chapter Installing your i2004 Internet Telephone Setting up and initializing your i2004 Internet Telephone Standard-Nortel Networks Confidential Initializing your i2004 Internet Telephone 06/06 931 am Nortel Networks When you power up your i2004 Internet Telephone Then Go to Setting Dhcp parameters on Enter an activation key Initializing options Logging in to your i2004 Internet Telephone Unprovisioned Device Contacting Database Display After typing your password, the following screen appears Standard-Nortel Networks Confidential To reset your i2004 Internet Telephone Idle Screen To upgrade firmware Standard-Nortel Networks Confidential Your i2004 Internet Telephone features and services Chapter Introducing the i2004 Internet Telephone Introducing the i2004 Internet Telephone What is an address? Some useful terms you should knowMultiple user logon Outbox Address bookInbox Buddies Getting to know I2004 buttons Using the i2004 quick buttons Introducing the i2004 Internet Telephone I2004 quick buttons Pressing this quick Button Activates this function and softkeys I2004 display Entering alphanumeric characters Alphanumeric dialing exerciseStep Action Result Helpful hints Character Name Recognizing common i2004 Internet Telephone icons I2004 Internet Telephone iconsIcon Meaning Message waiting Instant message Missed call Introducing the i2004 Internet Telephone NN10042-113 Chapter Configuring the i2004 Internet Telephone Setting alpha-numeric dialing Adjusting the contrast settingsSetting preferences Configuring the i2004 Internet Telephone Setting IM display Setting Ignore action Setting the idle display of the i2004 Internet Telephone Specifying the location Setting time preferences Changing the date formatChanging the time zone Displaying i2004 information Changing the time format Resetting your i2004 Internet Telephone Switching the server control Configuring the i2004 Internet Telephone NN10042-113 I2004 Internet Telephone functions Chapter Making callsGetting started i2004 functions Do this Softkey dialing options Making calls I2004 Internet Telephone functions To make a call with Do this Handsfree button Placing a callMaking calls Headset button Entering an address Adding subjects to a call Answering an incoming call See Incoming call options on page 46 for more information Softkey options for answered calls Active call actionsAfter you have answered a call Softkey Receiving a second call Answering a second call Switching between active calls on the same line Ending a call Placing a conference call Placing a call on hold Transferring a callCall transfer Incoming call options Call transfer with consultSoftkey options for ringing calls Redirecting a call Declining a callSoftkey Description Ignoring a call To decline an incoming call without a reasonTo decline an incoming call with a reason Sending and receiving instant messages Send IM option Standard-Nortel Networks Confidential 50 Making calls Chapter Managing your calls Accessing the list of Buddies Changing your presence statusManaging your calls Adding call subjects Adding reject reasons Viewing line information Using the inbox options To call an inbox entry To call an inbox entry while on an active call Saving an inbox entry to the address bookDeleting an inbox entry Adding an entry Accessing your address bookManaging your address book Removing an entry Accessing your outbox Managing your outboxDeleting an outbox entry Saving an outbox entry to the address book Standard-Nortel Networks Confidential 60 Managing your calls Chapter Advanced features and services Advanced features and services Stock queryTo remove a stock query entry Instant messaging Send an IM to an entry in the inbox, outbox or address book Call forward Handling incoming instant messagesForwarding a call Canceling a forwarded call User login Do not Disturb DND User logout Advanced features and services NN10042-113 Standard-Nortel Networks Confidential Preferences SIP Multimedia PC Client main window SIP Multimedia PC Client main window Standard-Nortel Networks Confidential Appendix B Troubleshooting Locating the MAC addressManually restarting your i2004 Internet Telephone Call does not connect Using SIP addresses versus IP addressesTroubleshooting Call is connected but there is no audio Quality of service information Troubleshooting NN10042-113 Appendix C Setting Dhcp parameters Things to consider when setting parameters Setting Dhcp parameters Begin the initialization processIf your network supports Dhcp Parameter Value Definition Action If your network does not support Dhcp Setting non-DHCP parameters Valid IP address Where to go next Initializing options after setting parameters Appendix D Customer support Separately orderable partsDescription Part number Customer support NN10042-113 Index Dhcp Index