Ignoring a call | Nortel Networks i2004 specification

[Standard—Nortel Networks Confidential]

48Chapter 4 Making calls

To decline an incoming call without a reason

1Press the Decline softkey.

2Press the Ok softkey to decline the call. The calling party receives a busy signal.

Or press the Cancel softkey to cancel the decline. The original ringing display appears.

To decline an incoming call with a reason

1Press the Decline softkey.

2Press the Reason softkey. A selection of different text messages is displayed.

Tip: If there are no reject reasons defined then the Reason softkey will not appear on the display.

3Highlight a reason and press the Select softkey.

4Press the Ok softkey to decline the call. The calling party receives a busy signal and the reject reason appears on their display.

Or press the Cancel softkey to cancel the decline. The original ringing display appears.

Note: For information about creating or changing a list of Reject Reasons see “Adding reject reasons” on page 54. For information about setting the i2004 Internet Telephone to automatically decline all calls see “Do not Disturb (DND)” on page 66.

Ignoring a call

You can stop an incoming call from ringing (see “Setting Ignore action” on page 29 for an explanation of options) and have it handled by your ring list.

To ignore an incoming ringing call

1Press the Ignore softkey.

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Nortel Networks i2004 manual Ignoring a call, To decline an incoming call without a reason

Contents

I2004 Internet Telephone User Guide Restricted rights legend Copyright 2003 Nortel NetworksTrademarks Statement of conditions Nortel Networks Inc. software license agreement I2004 Internet Telephone User Guide Standard-Nortel Networks Confidential Contents Chapter Making calls Do not Disturb DND User login User logout Standard-Nortel Networks Confidential Tables Vi Tables NN10042-113 Audience About this guideWelcome Viii About this guide Text conventionsAcronyms About this guide How to get helpRelated publications About this guide NN10042-113 Setup Before you begin Chapter Installing your i2004 Internet Telephone Setting up and initializing your i2004 Internet Telephone Standard-Nortel Networks Confidential Initializing your i2004 Internet Telephone 06/06 931 am Nortel Networks When you power up your i2004 Internet Telephone Then Go to Setting Dhcp parameters on Enter an activation key Initializing options Logging in to your i2004 Internet Telephone Unprovisioned Device Contacting Database Display After typing your password, the following screen appears Standard-Nortel Networks Confidential To reset your i2004 Internet Telephone Idle Screen To upgrade firmware Standard-Nortel Networks Confidential Your i2004 Internet Telephone features and services Chapter Introducing the i2004 Internet Telephone Introducing the i2004 Internet Telephone Multiple user logon What is an address?Some useful terms you should know Outbox Address bookInbox Buddies Getting to know I2004 buttons Using the i2004 quick buttons Introducing the i2004 Internet Telephone I2004 quick buttons Pressing this quick Button Activates this function and softkeys I2004 display Step Action Result Entering alphanumeric charactersAlphanumeric dialing exercise Helpful hints Character Name Icon Meaning Recognizing common i2004 Internet Telephone iconsI2004 Internet Telephone icons Message waiting Instant message Missed call Introducing the i2004 Internet Telephone NN10042-113 Chapter Configuring the i2004 Internet Telephone Setting alpha-numeric dialing Adjusting the contrast settingsSetting preferences Configuring the i2004 Internet Telephone Setting IM display Setting Ignore action Setting the idle display of the i2004 Internet Telephone Specifying the location Changing the time zone Setting time preferencesChanging the date format Displaying i2004 information Changing the time format Resetting your i2004 Internet Telephone Switching the server control Configuring the i2004 Internet Telephone NN10042-113 I2004 Internet Telephone functions Chapter Making callsGetting started i2004 functions Do this Softkey dialing options Making calls I2004 Internet Telephone functions To make a call with Do this Handsfree button Placing a callMaking calls Headset button Entering an address Adding subjects to a call Answering an incoming call See Incoming call options on page 46 for more information Softkey options for answered calls Active call actionsAfter you have answered a call Softkey Receiving a second call Answering a second call Switching between active calls on the same line Ending a call Placing a conference call Call transfer Placing a call on holdTransferring a call Softkey options for ringing calls Incoming call optionsCall transfer with consult Softkey Description Redirecting a callDeclining a call To decline an incoming call with a reason Ignoring a callTo decline an incoming call without a reason Sending and receiving instant messages Send IM option Standard-Nortel Networks Confidential 50 Making calls Chapter Managing your calls Managing your calls Accessing the list of BuddiesChanging your presence status Adding call subjects Adding reject reasons Viewing line information Using the inbox options To call an inbox entry Deleting an inbox entry To call an inbox entry while on an active callSaving an inbox entry to the address book Adding an entry Accessing your address bookManaging your address book Removing an entry Deleting an outbox entry Accessing your outboxManaging your outbox Saving an outbox entry to the address book Standard-Nortel Networks Confidential 60 Managing your calls Chapter Advanced features and services To remove a stock query entry Advanced features and servicesStock query Instant messaging Send an IM to an entry in the inbox, outbox or address book Forwarding a call Call forwardHandling incoming instant messages Canceling a forwarded call User login Do not Disturb DND User logout Advanced features and services NN10042-113 Standard-Nortel Networks Confidential Preferences SIP Multimedia PC Client main window SIP Multimedia PC Client main window Standard-Nortel Networks Confidential Manually restarting your i2004 Internet Telephone Appendix B TroubleshootingLocating the MAC address Call does not connect Using SIP addresses versus IP addressesTroubleshooting Call is connected but there is no audio Quality of service information Troubleshooting NN10042-113 Appendix C Setting Dhcp parameters Things to consider when setting parameters If your network supports Dhcp Setting Dhcp parametersBegin the initialization process Parameter Value Definition Action If your network does not support Dhcp Setting non-DHCP parameters Valid IP address Where to go next Initializing options after setting parameters Description Part number Appendix D Customer supportSeparately orderable parts Customer support NN10042-113 Index Dhcp Index