Chapter Making calls, Do this | Nortel Networks i2004 guide

[Standard—Nortel Networks Confidential]

35

Chapter 4

Making calls

This section describes the various ways that you can place and receive calls on your i2004 Internet Telephone.

Getting started: i2004 functions

The i2004 Internet Telephone functions table lists the steps to follow for some of the functions you will use on an everyday basis.

Table 6 i2004 Internet Telephone functions

To...	Do this...

Place a call	1.	Pick up your handset or press the Handsfree button
		to go off hook on the primary line (the green line
		button).
	2.	Dial a phone number or enter an alphanumeric
		address. See“Entering an address” on page 38 .
	3.	Either wait briefly for the phone to place the call
		automatically, or you can press the Send softkey.
	4.	Hang up the handset or press the
		button to disconnect from the call.
	To place a call to an entry in your inbox, outbox, address
	book or list of buddies see Chapter 5, “Managing your
	calls,” on page 51.

i2004 Internet Telephone User Guide

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Nortel Networks Chapter Making calls, Getting started i2004 functions, I2004 Internet Telephone functions, Do this

Contents

I2004 Internet Telephone User Guide Trademarks Copyright 2003 Nortel NetworksRestricted rights legend Statement of conditions I2004 Internet Telephone User Guide Nortel Networks Inc. software license agreement Standard-Nortel Networks Confidential Contents Chapter Making calls Do not Disturb DND User login User logout Standard-Nortel Networks Confidential Tables Vi Tables NN10042-113 Welcome About this guideAudience Acronyms Text conventionsViii About this guide Related publications How to get helpAbout this guide About this guide NN10042-113 Chapter Setup Before you begin Setting up and initializing your i2004 Internet Telephone Installing your i2004 Internet Telephone Standard-Nortel Networks Confidential 06/06 931 am Nortel Networks Initializing your i2004 Internet Telephone Go to Setting Dhcp parameters on When you power up your i2004 Internet Telephone Then Initializing options Enter an activation key Unprovisioned Device Contacting Database Display Logging in to your i2004 Internet Telephone After typing your password, the following screen appears Standard-Nortel Networks Confidential Idle Screen To reset your i2004 Internet Telephone To upgrade firmware Standard-Nortel Networks Confidential Chapter Introducing the i2004 Internet Telephone Your i2004 Internet Telephone features and services Introducing the i2004 Internet Telephone Some useful terms you should know What is an address?Multiple user logon Inbox Address bookOutbox Buddies I2004 buttons Getting to know Using the i2004 quick buttons Introducing the i2004 Internet Telephone I2004 quick buttons Button Activates this function and softkeys Pressing this quick I2004 display Alphanumeric dialing exercise Entering alphanumeric charactersStep Action Result Character Name Helpful hints I2004 Internet Telephone icons Recognizing common i2004 Internet Telephone iconsIcon Meaning Message waiting Instant message Missed call Introducing the i2004 Internet Telephone NN10042-113 Chapter Configuring the i2004 Internet Telephone Setting preferences Adjusting the contrast settingsSetting alpha-numeric dialing Configuring the i2004 Internet Telephone Setting Ignore action Setting IM display Specifying the location Setting the idle display of the i2004 Internet Telephone Changing the date format Setting time preferencesChanging the time zone Changing the time format Displaying i2004 information Switching the server control Resetting your i2004 Internet Telephone Configuring the i2004 Internet Telephone NN10042-113 Getting started i2004 functions Chapter Making callsI2004 Internet Telephone functions Do this Making calls I2004 Internet Telephone functions Softkey dialing options Making calls Placing a callTo make a call with Do this Handsfree button Headset button Adding subjects to a call Entering an address See Incoming call options on page 46 for more information Answering an incoming call After you have answered a call Active call actionsSoftkey options for answered calls Softkey Answering a second call Receiving a second call Switching between active calls on the same line Ending a call Placing a conference call Transferring a call Placing a call on holdCall transfer Call transfer with consult Incoming call optionsSoftkey options for ringing calls Declining a call Redirecting a callSoftkey Description To decline an incoming call without a reason Ignoring a callTo decline an incoming call with a reason Send IM option Sending and receiving instant messages Standard-Nortel Networks Confidential 50 Making calls Chapter Managing your calls Changing your presence status Accessing the list of BuddiesManaging your calls Adding call subjects Viewing line information Adding reject reasons To call an inbox entry Using the inbox options Saving an inbox entry to the address book To call an inbox entry while on an active callDeleting an inbox entry Managing your address book Accessing your address bookAdding an entry Removing an entry Managing your outbox Accessing your outboxDeleting an outbox entry Saving an outbox entry to the address book Standard-Nortel Networks Confidential 60 Managing your calls Chapter Advanced features and services Stock query Advanced features and servicesTo remove a stock query entry Send an IM to an entry in the inbox, outbox or address book Instant messaging Handling incoming instant messages Call forwardForwarding a call Canceling a forwarded call Do not Disturb DND User login User logout Advanced features and services NN10042-113 Standard-Nortel Networks Confidential Preferences SIP Multimedia PC Client main window SIP Multimedia PC Client main window Standard-Nortel Networks Confidential Locating the MAC address Appendix B TroubleshootingManually restarting your i2004 Internet Telephone Troubleshooting Using SIP addresses versus IP addressesCall does not connect Call is connected but there is no audio Quality of service information Troubleshooting NN10042-113 Things to consider when setting parameters Appendix C Setting Dhcp parameters Begin the initialization process Setting Dhcp parametersIf your network supports Dhcp Action Parameter Value Definition If your network does not support Dhcp Valid IP address Setting non-DHCP parameters Initializing options after setting parameters Where to go next Separately orderable parts Appendix D Customer supportDescription Part number Customer support NN10042-113 Dhcp Index Index