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Nortel Networks i2004 manual Quality of service information

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[Standard—Nortel Networks Confidential]

Troubleshooting 75

Quality of service information

In order to improve your service or perhaps, to determine a solution to a quality issue, your service provider may ask you to record quality of service information for your calls.

To view quality of service information for an answered call

1Press the QoS softkey.

2Note the information displayed for the media stream of this call.

i2004 Internet Telephone User Guide

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Nortel Networks i2004 manual Quality of service information

Contents

I2004 Internet Telephone User Guide Trademarks Copyright 2003 Nortel NetworksRestricted rights legend Statement of conditionsI2004 Internet Telephone User Guide Nortel Networks Inc. software license agreementStandard-Nortel Networks Confidential Contents Chapter Making calls Do not Disturb DND User login User logout Standard-Nortel Networks Confidential Tables Vi Tables NN10042-113 Audience About this guideWelcome Viii About this guide Text conventionsAcronyms About this guide How to get helpRelated publications About this guide NN10042-113 Chapter Setup Before you beginSetting up and initializing your i2004 Internet Telephone Installing your i2004 Internet TelephoneStandard-Nortel Networks Confidential 06/06 931 am Nortel Networks Initializing your i2004 Internet TelephoneGo to Setting Dhcp parameters on When you power up your i2004 Internet Telephone ThenInitializing options Enter an activation keyUnprovisioned Device Contacting Database Display Logging in to your i2004 Internet TelephoneAfter typing your password, the following screen appears Standard-Nortel Networks Confidential Idle Screen To reset your i2004 Internet TelephoneTo upgrade firmware Standard-Nortel Networks Confidential Chapter Introducing the i2004 Internet Telephone Your i2004 Internet Telephone features and servicesIntroducing the i2004 Internet Telephone Multiple user logon What is an address?Some useful terms you should know Inbox Address bookOutbox BuddiesI2004 buttons Getting to knowUsing the i2004 quick buttons Introducing the i2004 Internet Telephone I2004 quick buttons Button Activates this function and softkeys Pressing this quickI2004 display Step Action Result Entering alphanumeric charactersAlphanumeric dialing exercise Character Name Helpful hintsIcon Meaning Recognizing common i2004 Internet Telephone iconsI2004 Internet Telephone icons Message waiting Instant message Missed call Introducing the i2004 Internet Telephone NN10042-113 Chapter Configuring the i2004 Internet Telephone Setting preferences Adjusting the contrast settingsSetting alpha-numeric dialing Configuring the i2004 Internet TelephoneSetting Ignore action Setting IM displaySpecifying the location Setting the idle display of the i2004 Internet TelephoneChanging the time zone Setting time preferencesChanging the date format Changing the time format Displaying i2004 informationSwitching the server control Resetting your i2004 Internet TelephoneConfiguring the i2004 Internet Telephone NN10042-113 Getting started i2004 functions Chapter Making callsI2004 Internet Telephone functions Do thisMaking calls I2004 Internet Telephone functions Softkey dialing optionsMaking calls Placing a callTo make a call with Do this Handsfree button Headset buttonAdding subjects to a call Entering an addressSee Incoming call options on page 46 for more information Answering an incoming callAfter you have answered a call Active call actionsSoftkey options for answered calls SoftkeyAnswering a second call Receiving a second callSwitching between active calls on the same line Ending a call Placing a conference call Call transfer Placing a call on holdTransferring a call Softkey options for ringing calls Incoming call optionsCall transfer with consult Softkey Description Redirecting a callDeclining a call To decline an incoming call with a reason Ignoring a callTo decline an incoming call without a reason Send IM option Sending and receiving instant messagesStandard-Nortel Networks Confidential 50 Making calls Chapter Managing your calls Managing your calls Accessing the list of BuddiesChanging your presence status Adding call subjects Viewing line information Adding reject reasonsTo call an inbox entry Using the inbox optionsDeleting an inbox entry To call an inbox entry while on an active callSaving an inbox entry to the address book Managing your address book Accessing your address bookAdding an entry Removing an entryDeleting an outbox entry Accessing your outboxManaging your outbox Saving an outbox entry to the address book Standard-Nortel Networks Confidential 60 Managing your calls Chapter Advanced features and services To remove a stock query entry Advanced features and servicesStock query Send an IM to an entry in the inbox, outbox or address book Instant messagingForwarding a call Call forwardHandling incoming instant messages Canceling a forwarded call Do not Disturb DND User loginUser logout Advanced features and services NN10042-113 Standard-Nortel Networks Confidential Preferences SIP Multimedia PC Client main window SIP Multimedia PC Client main windowStandard-Nortel Networks Confidential Manually restarting your i2004 Internet Telephone Appendix B TroubleshootingLocating the MAC address Troubleshooting Using SIP addresses versus IP addressesCall does not connect Call is connected but there is no audioQuality of service information Troubleshooting NN10042-113 Things to consider when setting parameters Appendix C Setting Dhcp parametersIf your network supports Dhcp Setting Dhcp parametersBegin the initialization process Action Parameter Value DefinitionIf your network does not support Dhcp Valid IP address Setting non-DHCP parametersInitializing options after setting parameters Where to go nextDescription Part number Appendix D Customer supportSeparately orderable parts Customer support NN10042-113 Dhcp IndexIndex