Nortel Networks i2004 manual Incoming call options, Call transfer with consult

Models: i2004

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46Chapter 4 Making calls

5Press the Ok softkey to return to an idle display or, if the transfer failed, press the line key to reconnect the call.

Call transfer with consult

While on a call, you can call another address, speak with the person at the new address, and then transfer the original call to the new address. You must be the caller in order to initiate a transfer with consult.

To transfer with consult

1Press the Trnsfr softkey.

2Enter the address where you want to transfer this call. Or, press the quick buttons to access and select an entry from the inbox, outbox or address book.

3Press the Trnsfr softkey. The display prompts you to select whether or not you want to consult with the called party.

4Press the Yes softkey to consult with the party you are calling. The original called party is put on hold. The call to the new address rings.

5Consult with the party you wish to transfer the first call too. Press the Trnsfr softkey to complete the transfer or Cancel to disconnect and return to the original call. The display confirms if the transfer is complete or fails.

6Press the Ok softkey to return to an idle display or, if the transfer failed, press the line key to reconnect the original call.

Incoming call options

The following softkey options are available for incoming ringing calls:

Table 8 Softkey options for ringing calls

Softkey

Answer

Redrct

Description

Answers the call.

Allows you to redirect the call to another address.

NN10042-113

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Nortel Networks i2004 manual Incoming call options, Call transfer with consult, Softkey options for ringing calls