Appendix B Troubleshooting | Nortel Networks i2004 specification

[Standard—Nortel Networks Confidential]

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Appendix B

Troubleshooting

This section includes instructions for resolving some common problems that you may encounter.

Locating the MAC address

Examine your i2004 Internet Telephone set. A white label on the bottom of the set shows a series of two digit numbers (similar to 00 60 38 XX XX XX) that make up the device’s MAC address. Write this sequence down for later use. The following picture shows how to locate the MAC address:

Manually restarting your i2004 Internet Telephone

There are two ways that you can manually restart your i2004 Internet Telephone by:

1Power cycle (unplug and replug) your phone, or,

i2004 Internet Telephone User Guide

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Nortel Networks i2004 manual Appendix B Troubleshooting, Locating the MAC address

Contents

I2004 Internet Telephone User Guide Statement of conditions Copyright 2003 Nortel NetworksTrademarks Restricted rights legend I2004 Internet Telephone User Guide Nortel Networks Inc. software license agreement Standard-Nortel Networks Confidential Contents Chapter Making calls Do not Disturb DND User login User logout Standard-Nortel Networks Confidential Tables Vi Tables NN10042-113 About this guide WelcomeAudience Text conventions AcronymsViii About this guide How to get help Related publicationsAbout this guide About this guide NN10042-113 Chapter Setup Before you begin Setting up and initializing your i2004 Internet Telephone Installing your i2004 Internet Telephone Standard-Nortel Networks Confidential 06/06 931 am Nortel Networks Initializing your i2004 Internet Telephone Go to Setting Dhcp parameters on When you power up your i2004 Internet Telephone Then Initializing options Enter an activation key Unprovisioned Device Contacting Database Display Logging in to your i2004 Internet Telephone After typing your password, the following screen appears Standard-Nortel Networks Confidential Idle Screen To reset your i2004 Internet Telephone To upgrade firmware Standard-Nortel Networks Confidential Chapter Introducing the i2004 Internet Telephone Your i2004 Internet Telephone features and services Introducing the i2004 Internet Telephone What is an address? Some useful terms you should knowMultiple user logon Buddies Address bookInbox Outbox I2004 buttons Getting to know Using the i2004 quick buttons Introducing the i2004 Internet Telephone I2004 quick buttons Button Activates this function and softkeys Pressing this quick I2004 display Entering alphanumeric characters Alphanumeric dialing exerciseStep Action Result Character Name Helpful hints Recognizing common i2004 Internet Telephone icons I2004 Internet Telephone iconsIcon Meaning Message waiting Instant message Missed call Introducing the i2004 Internet Telephone NN10042-113 Chapter Configuring the i2004 Internet Telephone Configuring the i2004 Internet Telephone Adjusting the contrast settingsSetting preferences Setting alpha-numeric dialing Setting Ignore action Setting IM display Specifying the location Setting the idle display of the i2004 Internet Telephone Setting time preferences Changing the date formatChanging the time zone Changing the time format Displaying i2004 information Switching the server control Resetting your i2004 Internet Telephone Configuring the i2004 Internet Telephone NN10042-113 Do this Chapter Making callsGetting started i2004 functions I2004 Internet Telephone functions Making calls I2004 Internet Telephone functions Softkey dialing options Headset button Placing a callMaking calls To make a call with Do this Handsfree button Adding subjects to a call Entering an address See Incoming call options on page 46 for more information Answering an incoming call Softkey Active call actionsAfter you have answered a call Softkey options for answered calls Answering a second call Receiving a second call Switching between active calls on the same line Ending a call Placing a conference call Placing a call on hold Transferring a callCall transfer Incoming call options Call transfer with consultSoftkey options for ringing calls Redirecting a call Declining a callSoftkey Description Ignoring a call To decline an incoming call without a reasonTo decline an incoming call with a reason Send IM option Sending and receiving instant messages Standard-Nortel Networks Confidential 50 Making calls Chapter Managing your calls Accessing the list of Buddies Changing your presence statusManaging your calls Adding call subjects Viewing line information Adding reject reasons To call an inbox entry Using the inbox options To call an inbox entry while on an active call Saving an inbox entry to the address bookDeleting an inbox entry Removing an entry Accessing your address bookManaging your address book Adding an entry Accessing your outbox Managing your outboxDeleting an outbox entry Saving an outbox entry to the address book Standard-Nortel Networks Confidential 60 Managing your calls Chapter Advanced features and services Advanced features and services Stock queryTo remove a stock query entry Send an IM to an entry in the inbox, outbox or address book Instant messaging Call forward Handling incoming instant messagesForwarding a call Canceling a forwarded call Do not Disturb DND User login User logout Advanced features and services NN10042-113 Standard-Nortel Networks Confidential Preferences SIP Multimedia PC Client main window SIP Multimedia PC Client main window Standard-Nortel Networks Confidential Appendix B Troubleshooting Locating the MAC addressManually restarting your i2004 Internet Telephone Call is connected but there is no audio Using SIP addresses versus IP addressesTroubleshooting Call does not connect Quality of service information Troubleshooting NN10042-113 Things to consider when setting parameters Appendix C Setting Dhcp parameters Setting Dhcp parameters Begin the initialization processIf your network supports Dhcp Action Parameter Value Definition If your network does not support Dhcp Valid IP address Setting non-DHCP parameters Initializing options after setting parameters Where to go next Appendix D Customer support Separately orderable partsDescription Part number Customer support NN10042-113 Dhcp Index Index