Placing a call on hold, Transferring a call | Nortel Networks i2004

[Standard—Nortel Networks Confidential]

Chapter 4 Making calls 45

Placing a call on hold

To place a call on hold

1Press the Hold button to place the other party on hold. The hold icon beside the line button flashes.

2Press the Hold button a second time or press the line button associated with the call on hold to resume the conversation.

Tip: If someone else puts you on hold (remote hold) the hold icon on your display flashes.

Transferring a call

You can transfer a call without speaking to the person you are transferring to (blind transfer) or you can consult with them prior to completely the transfer.

Call transfer

While on a call, you can transfer a call to another location without waiting for the new party to answer. The originating or terminating party can initiate the transfer, but is no longer involved in the call upon completing the transfer.

To transfer a call

1Press the Trnsfr softkey.

2Enter the address where you want to transfer this call. Or, press the quick buttons to access and select an entry from the inbox, outbox or address book.

3Press the Trnsfr softkey. The display prompts you to select whether or not you want to consult with the called party.

4Press the No softkey to complete the transfer without consulting with the party you are calling. The original called party is put on hold. The display confirms if the transfer is complete or fails.

i2004 Internet Telephone User Guide

Image 59

Nortel Networks i2004 manual Placing a call on hold, Transferring a call, Call transfer

Contents

I2004 Internet Telephone User Guide Statement of conditions Copyright 2003 Nortel NetworksTrademarks Restricted rights legend I2004 Internet Telephone User Guide Nortel Networks Inc. software license agreement Standard-Nortel Networks Confidential Contents Chapter Making calls Do not Disturb DND User login User logout Standard-Nortel Networks Confidential Tables Vi Tables NN10042-113 Audience About this guideWelcome Viii About this guide Text conventionsAcronyms About this guide How to get helpRelated publications About this guide NN10042-113 Chapter Setup Before you begin Setting up and initializing your i2004 Internet Telephone Installing your i2004 Internet Telephone Standard-Nortel Networks Confidential 06/06 931 am Nortel Networks Initializing your i2004 Internet Telephone Go to Setting Dhcp parameters on When you power up your i2004 Internet Telephone Then Initializing options Enter an activation key Unprovisioned Device Contacting Database Display Logging in to your i2004 Internet Telephone After typing your password, the following screen appears Standard-Nortel Networks Confidential Idle Screen To reset your i2004 Internet Telephone To upgrade firmware Standard-Nortel Networks Confidential Chapter Introducing the i2004 Internet Telephone Your i2004 Internet Telephone features and services Introducing the i2004 Internet Telephone Multiple user logon What is an address?Some useful terms you should know Buddies Address bookInbox Outbox I2004 buttons Getting to know Using the i2004 quick buttons Introducing the i2004 Internet Telephone I2004 quick buttons Button Activates this function and softkeys Pressing this quick I2004 display Step Action Result Entering alphanumeric charactersAlphanumeric dialing exercise Character Name Helpful hints Icon Meaning Recognizing common i2004 Internet Telephone iconsI2004 Internet Telephone icons Message waiting Instant message Missed call Introducing the i2004 Internet Telephone NN10042-113 Chapter Configuring the i2004 Internet Telephone Configuring the i2004 Internet Telephone Adjusting the contrast settingsSetting preferences Setting alpha-numeric dialing Setting Ignore action Setting IM display Specifying the location Setting the idle display of the i2004 Internet Telephone Changing the time zone Setting time preferencesChanging the date format Changing the time format Displaying i2004 information Switching the server control Resetting your i2004 Internet Telephone Configuring the i2004 Internet Telephone NN10042-113 Do this Chapter Making callsGetting started i2004 functions I2004 Internet Telephone functions Making calls I2004 Internet Telephone functions Softkey dialing options Headset button Placing a callMaking calls To make a call with Do this Handsfree button Adding subjects to a call Entering an address See Incoming call options on page 46 for more information Answering an incoming call Softkey Active call actionsAfter you have answered a call Softkey options for answered calls Answering a second call Receiving a second call Switching between active calls on the same line Ending a call Placing a conference call Call transfer Placing a call on holdTransferring a call Softkey options for ringing calls Incoming call optionsCall transfer with consult Softkey Description Redirecting a callDeclining a call To decline an incoming call with a reason Ignoring a callTo decline an incoming call without a reason Send IM option Sending and receiving instant messages Standard-Nortel Networks Confidential 50 Making calls Chapter Managing your calls Managing your calls Accessing the list of BuddiesChanging your presence status Adding call subjects Viewing line information Adding reject reasons To call an inbox entry Using the inbox options Deleting an inbox entry To call an inbox entry while on an active callSaving an inbox entry to the address book Removing an entry Accessing your address bookManaging your address book Adding an entry Deleting an outbox entry Accessing your outboxManaging your outbox Saving an outbox entry to the address book Standard-Nortel Networks Confidential 60 Managing your calls Chapter Advanced features and services To remove a stock query entry Advanced features and servicesStock query Send an IM to an entry in the inbox, outbox or address book Instant messaging Forwarding a call Call forwardHandling incoming instant messages Canceling a forwarded call Do not Disturb DND User login User logout Advanced features and services NN10042-113 Standard-Nortel Networks Confidential Preferences SIP Multimedia PC Client main window SIP Multimedia PC Client main window Standard-Nortel Networks Confidential Manually restarting your i2004 Internet Telephone Appendix B TroubleshootingLocating the MAC address Call is connected but there is no audio Using SIP addresses versus IP addressesTroubleshooting Call does not connect Quality of service information Troubleshooting NN10042-113 Things to consider when setting parameters Appendix C Setting Dhcp parameters If your network supports Dhcp Setting Dhcp parametersBegin the initialization process Action Parameter Value Definition If your network does not support Dhcp Valid IP address Setting non-DHCP parameters Initializing options after setting parameters Where to go next Description Part number Appendix D Customer supportSeparately orderable parts Customer support NN10042-113 Dhcp Index Index