Related publications, How to get help | Nortel Networks i2004

[Standard—Nortel Networks Confidential]

About this guide ix

Related publications

Other publications related to the i2004 Internet Telephone User Guide:

•SIP Multimedia PC Client User Guide

•SIP Personal Agent User Guide

How to get help

If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

If you purchased a Nortel Networks service program, contact Nortel Networks Technical Support. To obtain contact information online, go to the www.nortelnetworks.com/cgi-bin/comments/comments.cgi URL, then click on Technical Support.

From the Technical Support page, you can open a Customer Service Request online or find the telephone number for the nearest Technical Solutions Center. If you are not connected to the Internet, you can call 1-800-4NORTEL (1-800-466-7835) to learn the telephone number for the nearest Technical Solutions Center.

An Express Routing Code (ERC) is available for many Nortel Networks products and services. When you use an ERC, your call is routed to a technical support person who specializes in supporting that product or service. To locate an ERC for your product or service, go to the http://www.nortelnetworks.com/help/contact/ erc/index.html URL.

i2004 Internet Telephone User Guide

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Nortel Networks i2004 manual Related publications, How to get help, About this guide

Contents

I2004 Internet Telephone User Guide Trademarks Copyright 2003 Nortel NetworksRestricted rights legend Statement of conditions I2004 Internet Telephone User Guide Nortel Networks Inc. software license agreement Standard-Nortel Networks Confidential Contents Chapter Making calls Do not Disturb DND User login User logout Standard-Nortel Networks Confidential Tables Vi Tables NN10042-113 Welcome About this guideAudience Acronyms Text conventionsViii About this guide Related publications How to get helpAbout this guide About this guide NN10042-113 Chapter Setup Before you begin Setting up and initializing your i2004 Internet Telephone Installing your i2004 Internet Telephone Standard-Nortel Networks Confidential 06/06 931 am Nortel Networks Initializing your i2004 Internet Telephone Go to Setting Dhcp parameters on When you power up your i2004 Internet Telephone Then Initializing options Enter an activation key Unprovisioned Device Contacting Database Display Logging in to your i2004 Internet Telephone After typing your password, the following screen appears Standard-Nortel Networks Confidential Idle Screen To reset your i2004 Internet Telephone To upgrade firmware Standard-Nortel Networks Confidential Chapter Introducing the i2004 Internet Telephone Your i2004 Internet Telephone features and services Introducing the i2004 Internet Telephone Some useful terms you should know What is an address?Multiple user logon Inbox Address bookOutbox Buddies I2004 buttons Getting to know Using the i2004 quick buttons Introducing the i2004 Internet Telephone I2004 quick buttons Button Activates this function and softkeys Pressing this quick I2004 display Alphanumeric dialing exercise Entering alphanumeric charactersStep Action Result Character Name Helpful hints I2004 Internet Telephone icons Recognizing common i2004 Internet Telephone iconsIcon Meaning Message waiting Instant message Missed call Introducing the i2004 Internet Telephone NN10042-113 Chapter Configuring the i2004 Internet Telephone Setting preferences Adjusting the contrast settingsSetting alpha-numeric dialing Configuring the i2004 Internet Telephone Setting Ignore action Setting IM display Specifying the location Setting the idle display of the i2004 Internet Telephone Changing the date format Setting time preferencesChanging the time zone Changing the time format Displaying i2004 information Switching the server control Resetting your i2004 Internet Telephone Configuring the i2004 Internet Telephone NN10042-113 Getting started i2004 functions Chapter Making callsI2004 Internet Telephone functions Do this Making calls I2004 Internet Telephone functions Softkey dialing options Making calls Placing a callTo make a call with Do this Handsfree button Headset button Adding subjects to a call Entering an address See Incoming call options on page 46 for more information Answering an incoming call After you have answered a call Active call actionsSoftkey options for answered calls Softkey Answering a second call Receiving a second call Switching between active calls on the same line Ending a call Placing a conference call Transferring a call Placing a call on holdCall transfer Call transfer with consult Incoming call optionsSoftkey options for ringing calls Declining a call Redirecting a callSoftkey Description To decline an incoming call without a reason Ignoring a callTo decline an incoming call with a reason Send IM option Sending and receiving instant messages Standard-Nortel Networks Confidential 50 Making calls Chapter Managing your calls Changing your presence status Accessing the list of BuddiesManaging your calls Adding call subjects Viewing line information Adding reject reasons To call an inbox entry Using the inbox options Saving an inbox entry to the address book To call an inbox entry while on an active callDeleting an inbox entry Managing your address book Accessing your address bookAdding an entry Removing an entry Managing your outbox Accessing your outboxDeleting an outbox entry Saving an outbox entry to the address book Standard-Nortel Networks Confidential 60 Managing your calls Chapter Advanced features and services Stock query Advanced features and servicesTo remove a stock query entry Send an IM to an entry in the inbox, outbox or address book Instant messaging Handling incoming instant messages Call forwardForwarding a call Canceling a forwarded call Do not Disturb DND User login User logout Advanced features and services NN10042-113 Standard-Nortel Networks Confidential Preferences SIP Multimedia PC Client main window SIP Multimedia PC Client main window Standard-Nortel Networks Confidential Locating the MAC address Appendix B TroubleshootingManually restarting your i2004 Internet Telephone Troubleshooting Using SIP addresses versus IP addressesCall does not connect Call is connected but there is no audio Quality of service information Troubleshooting NN10042-113 Things to consider when setting parameters Appendix C Setting Dhcp parameters Begin the initialization process Setting Dhcp parametersIf your network supports Dhcp Action Parameter Value Definition If your network does not support Dhcp Valid IP address Setting non-DHCP parameters Initializing options after setting parameters Where to go next Separately orderable parts Appendix D Customer supportDescription Part number Customer support NN10042-113 Dhcp Index Index