US CA
44
Troubleshooting
Problem | Possible causes |
There is a metal sheen on the glass.
This could be caused by cookware with a copper or aluminium base. Ceramic glass cleaner should remove this. If the cooktop is not cleaned after every use and the stains are allowed to burn onto the surface, they may react with the glass and no longer be removable.
The glass is being scratched.
The ceramic glass is very tough and does not scratch easily. The most common cause of scratching is rough- edged cookware. Check that your pots/pans have flat, smooth bases. Do not use a
The element keeps turning itself on and off.
This is normal and is caused by :
1.The element cycling to prevent the glass from overheating.
2.The controller is cycling to maintain your selected heat setting.
The element keeps turning itself on and off and the cookware isn’t heating.
This is caused by pots/pans that have uneven bases and therefore do not make good contact with the glass. Cookware like this will not heat up properly. Use cookware with smooth bases which sit flat against the glass.
The ‘Element on’ and ‘Hot surface’ | Call your Service Centre. See your Warranty and |
indicator lights are not working. | service book for contact details. |
|
|
The cooktop surface is cracked. | Switch the power to the appliance off at the wall and |
| call your Service Centre. |
| See your Warranty and service book for contact details. |
| Failure to do so could result in death or electric shock. |
|
|
