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Problem solving checklist
If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel Authorised Service Centre or Customer Care Centre.
Problem | Possible causes | What to do |
Appliance does not operate.
No electricity at power outlet. | Check that the plug is correctly | |
| connected and power switched on. | |
| Check another appliance at the | |
| same outlet. |
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| Check house fuse. | |
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| |
The refrigerator is in the | This is normal for an automatic | |
defrosting cycle. | defrosting refrigerator. | |
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The refrigerator is turned off. | Press the | button for 3 seconds to |
| start the refrigerator. | |
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Light not working. | Light not functioning. | The light cannot be serviced by the | |
|
| user. Contact your Fisher & Paykel | |
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| Dealer or Authorised Service Agent. | |
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| Refrigerator not working | See previous section above. | |
Motor operates | Hot weather. | Minimise door openings to allow | |
for long periods. | Frequent door openings. | temperatures to stabilise. | |
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| Large amount of food |
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| recently added. |
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| Temperature control set too low. | See ‘Operating instructions’ section on | |
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| page 23. | |
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| Doors not sealing properly. | Check that the cabinet is levelled and | |
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| gasket seals are clean. | |
Storage | Temperature setting not correct. | See ‘Operating instructions’ section on | |
compartment(s) |
| page 23. | |
too warm. |
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Frequent door openings. | Minimise door openings to allow | ||
| |||
| Large amount of food | temperatures to stabilise. | |
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| ||
| recently added. |
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Food freezing in | Temperature setting not correct. | See ‘Operating instructions’ section on | |
the refrigerator. |
| page 23. | |
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| Food placed directly in front of | Move chill sensitive foods away from | |
| air outlets. | the centre back of the shelf. Refer to | |
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| ‘Storing food in your refrigerator’ on | |
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| page 33. | |
Unfamiliar noises. | Cabinet not stable or level. | See ‘Installation instructions’ section | |
| Freezer is defrosting. | on page 6. | |
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