TROUBLESHOOTING

We do not expect you to have any problems with your phone, but if you do, these suggestions might help.

Problem

Suggestion

 

 

 

 

 

 

The phone does not work or

Be sure the base’s phone line cord and AC adapter are correctly and

 

 

works poorly.

securely connected.

 

 

 

Be sure the battery pack in the handset is connected and charged.

 

 

 

Be sure the handset is properly registered with the base.

 

 

 

 

 

 

The handset stops working or

Move the handset closer to the base.

 

 

works poorly during a call.

Be sure the handset’s battery pack is charged. (If the battery pack’s

 

 

 

 

 

 

power is too low, the handset does not have enough power to light

 

 

 

the display.)

 

 

 

Lift the base's antenna to a vertical position.

 

 

 

Check the charging contacts on the handset and base. If they are

 

 

 

dirty, clean them with a pencil eraser.

 

 

Your conversation is difficult to

Someone has picked up another phone on the same line. Hang up

 

 

hear due to dropout, muting, low

another phone.

 

 

volume, or unusual sounds.

Keep the handset away from computers, remote control toys,

 

 

 

 

 

 

wireless microphones, alarm systems, intercoms, room monitors,

 

 

 

fluorescent lights, microwave ovens, and electrical appliances.

 

 

 

Move to another location or turn off the source of the interference.

 

 

 

Hang up and redial the number.

 

 

 

 

 

 

The handset’s range has

Be sure the antennas do not touch a metal surface.

 

 

 

decreased so the phone does

Recharge the battery pack.

 

 

not operate at a useful distance

 

 

 

 

 

from the base.

 

 

 

The handset’s battery pack does

Check the charging contacts on the handset and base. If they are

 

Troubleshooting

 

 

not charge.

dirty, clean them with a pencil eraser.

 

 

 

Be sure the battery pack is connected correctly.

 

 

 

Be sure the handset is properly seated on the base.

 

 

 

Replace the battery pack.

 

 

 

 

 

 

The handset does not ring or

Move the handset closer to the base.

 

 

receive a page.

Be sure the battery pack in the handset is properly connected and

 

 

 

 

 

 

charged.

 

 

 

Move the base away from other electrical devices.

 

 

 

 

 

Be sure the ringer is on.

 

 

The system does not answer

Make sure the system is turned on and the AC adapter is properly

 

 

calls.

connected.

 

 

 

Check all phone line connections.

 

 

 

 

 

 

The system does not record the

Recording time is set to announce only. Set it to 1 or 4.

 

 

caller’s messages.

Delete messages if memory is full.

 

 

 

 

 

 

 

 

 

47

Page 47
Image 47
Radio Shack 43-3815/43-3898 owner manual Troubleshooting, Problem Suggestion