CHAPTER
FINAL DRAFT - CISCO CONFIDENTIAL
10-1
CiscoONS 15216 EDFA2 Operations Guide
78-16033-01
10
Troubleshooting
This chapter presents basic fault information and diag nosis (troubleshooting) procedures for the 2.1.0,
2.2.1, and 2.3.0 product releases of the Cisco ONS 15216 E DFA2. Only TL1 information about the
alarm notifications and commands is provided.
This chapter describes the behavior of the ONS 15216 EDFA2 in the most expected troubleshooting
situations. It does not address all possible causes of a particular situation or all possible solutions. For
additional help, please review the Release Notes for the sof tware version(s) being used (see “Obtaining
Documentation” section on pagexix).
If a situation is experienced that cannot be resolved, contact the Cisco Technical Assistance Center
(TAC) for help (see “Obtaining Technical Assistance” section on page xx). For all interactions with the
Cisco TAC, have the current ONS15216 EDFA2 status prepared as described in the “Status Information
Needed by Cisco TAC” section on page10-11.
This chapter includes the following sections:
•Alarm Indicators
–
LEDs and Office Alarms
–
Optical Alarms
–
Equipment Alarms
–
Environmental Alarms
•Troubleshooting Typical Scenarios
–
No Output Power after Adjusting Gain Settings
–
2.0.1 to 2.2.1 Upgrade Attempt
–
Image File Download Incomplete
–
Boot Up Failure
–
No Response from RS-232 Port
–
No Response from LAN Port
–
LAN Port Activity LED Stays On
–
Lost Password
•Status Information Needed by Cisco TAC