Status Information Needed by Cisco TAC | Cisco Systems 15216 EDFA2

Chapter 10 Troubleshooting

Status Information Needed by Cisco TAC

F I N A L D R A F T - C I S C O C O N F I D E N T I A L

10.3 Status Information Needed by Cisco TAC

To get the most from an interaction with the Cisco Technical Assistance Center (TAC), the status information of the ONS 15216 EDFA2 should be collected in advance.

The following commands should be issued, and pasted into a text file.

•RTRV-INV: (RTRV-INV::ALL:123;)

•RTRV-NE-GEN: (RTRV-NE-GEN:::123;)

•RTRV-ALM-ALL: (RTRV-ALM-ALL:::123::;)

•RTRV-ALM-ENV: (RTRV-ALM-ENV::ALL:123::;)

•RTRV-DWDM (RTRV-DWDM::ALL:123;)

•RTRV-ENV: (RTRV-ENV::ALL:123;)

•RTRV-TH-DWDM: (RTRV-TH-DWDM::ALL:123::;)

•RTRV-TH-ENV: (RTRV-TH-ENV::ALL:123::;)

•RTRV-TH-EQPT: (RTRV-TH-EQPT::ALL:123::;)

	Cisco ONS 15216 EDFA2 Operations Guide
	Cisco ONS 15216 EDFA2 Operations Guide
78-16033-01		10-11
78-16033-01		10-11

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Cisco Systems 15216 EDFA2 manual Status Information Needed by Cisco TAC

Contents

Corporate Headquarters Cisco ONS 15216 EDFA2 Operations Guide Cisco ONS 15216 EDFA2 Operations Guide N T E N T S Rack Installation and Power Supply Connection Procedures Srom cfg ip modify Command Snmp mib get Command Snmp mib list Command Provisioning Using TL1 Introduction Status Information Needed by Cisco TAC Cisco ONS 15216 EDFA2 Temperature Requirement A-25 Eye Damage Warning Xii G U R E S Xiv Gain Range TL1 Commands and Messages Security Permissions Access Levels Table A-1 Xviii Ordering Documentation Obtaining DocumentationCisco.com Optical Networking Product Documentation CD-ROM Documentation Feedback Obtaining Technical Assistance Cisco TAC Website Technical Assistance CenterCisco TAC Escalation Center Obtaining Additional Publications and Information Bandwidth On Demand Wavelength Protection Switching Wavelength Protection Switching Key Features Gain Flattening Constant Gain 6 TL1 Transient SuppressionLow Noise Snmp MIBs DBm of output power. For additional safety Optical SpecificationsRequirement Specification There is no input power, the ONS 15216 EDFA2 has Maximum Channel Power Maximum Input PowerChannel Loading ONS 15216 EDFA2 Electrical Specifications Electrical Specifications TR-NWT-000332, Issue 4, Method Mechanical SpecificationsExternal Features 4lists the ONS 15216 EDFA2 mechanical specifications Front Panel ONS 15216 EDFA2 Dimensions LAN Feature DescriptionONS 15216 EDFA2 Front Panel Features Information General Rack Considerations Standard PrecautionsPlacement and Power Connection Introduction Rack Installation and Power Supply Connection Procedures Optical Connection Procedure Safety RequirementsSC/UPC Optical Ports Gain Total Input Power dBm Total Output Power dBm Optical Amplification Operation Verification ProcedureGain Range Relay Pinout Description Alarm Out Relay Interface RJ-45Alarm Relay Connection Procedure Communications Fail LED Red Alarm LEDsPower LED Green Power Fail LOS Ethernet Socket LEDs Serial Connection ProcedureSerial Interface EIA/TIA-232 Communication LOS LED Yellow HyperTerminal Connect To Dialog Box Click Settings -5 on page 3-10 and click Ascii Setup Optical Amplifier Properties Dialog Box Settings Tab Communication Component List Serial Interface Remote Communication via ModemRemote Communication Component Requirements Component Up U or Down D Description Modem SignalsModem Power Up Modem Configuration Settings Modem Setting Description Setting and Saving Modem Settings PC Connection via Modem LAN Interface Ethernet LAN Connection Procedure N a L D R a F T C I S C O C O N F I D E N T I a L Following sections describe these steps in detail Provisioning Using ASH and Snmp SidtidnameONS15216 EDFA2 ED-NE-GEN123CLI=ASH Then enter the following command at the hostname promptExample 4-1 ASH Shell Login Window Example 4-2 ASH Shell Login Response Set IP Address Log In via LAN Port Using Telnet Optional You are now connected to the ONS 15216 EDFA2 via Telnet Set Power Bus Mode Simplex or DuplexSet Date and Time Verify Amplifier Operational Status Example 4-7 Setting the Gain Set Alarm ThresholdsSet Gain Class CERENT-15216-EDFA-MIB.cerent15216EdfaCfgGroup = Example 4-8 Displaying the Alarm Thresholds Alarm Threshold Attribute Definitions N a L D R a F T C I S C O C O N F I D E N T I a L N a L D R a F T C I S C O C O N F I D E N T I a L Example 4-9 Changing Current User’s Password Set Password Example 4-11 Saving Changes Add UsersSave Changes Example 4-10 Adding a New User Example 4-12 Logging Off Back Up System ConfigurationLog Off System responds with progress information Reboot the ONS 15216 EDFA2 Restore System ConfigurationSave the changes At the hostname prompt, enter the following command Recover Default Password Snmp Components Snmp Overview Snmp manager Snmp elements are shown in Figure ONS 15216 EDFA2 Snmp ElementsSnmp Agent Snmp MIB Snmp MIB Snmp MIBs and Message TypesSnmp Manager Snmp Operation Types Command Syntax Using the Snmp AgentExample 5-1 snmp Command Followed by the Tab Key Operation Description Example 5-2 snmp table display Command Community String Default PrivilegesDefault Community Strings Snmp row set local cerent15216EdfaViewEntry CommandCreating a View Set View Entry Snmp row set local cerent15216EdfaCommunityEntry Data Prompt Command DescriptionCreating a Community Entry Set CommunityEntry Data Prompt Description 4displays the definitions for the community entry valuesCreating a Community Entry Snmp Operation Decimal Values Example 5-5 cerent15216EdfaCommunityEntry Display CommandDisplay CommunityEntry Snmp row display local cerent15216EdfaCommunityEntry Setup for CTM Access Tables and Groups CfgGroup Table Maximum Variable Syntax Access DescriptionCerent15216EdfaCfgGroup Variable Descriptions N a L D R a F T C I S C O C O N F I D E N T I a L PumpCfgEntry Table Changing the Pump Control ModeCerent15216EdfaPumpCfgEntry Variable Descriptions 200 Changing the Pump Control Value OverallStatusGroup Table Example 5-7 Changing Value for Constant Pump Current Mode Cerent15216EdfaOverallStatusGroup Variable Descriptions 10 cerent15216EdfaPumpStatusEntry Variable Descriptions OverallControl TablePumpStatusEntry Table Cerent15216EdfaOverallControl Variable Descriptions 11 cerent15216EdfaAlarmEntry Variable Descriptions AlarmEntry Table 12 cerent15216EdfaOpGroup Variable Descriptions OpGroup Table VersionGroup Table Setting Up Traps13 cerent15216EdfaVersionGroup Variable Descriptions Displays the communities for traps. See Example Display Trap CommandNotification MIB Items Description Snmp table display local cerent15216EdfaCommTrapEntry Example 5-9 cerent15216EdfaCommTrapEntry Set Command Set Trap CommandSet Agent Trap Enable Snmp attribute set local cerent15216EdfaAgentTrapEnable IP Address Get Agent Trap EnableSnmp attribute get local cerent15216EdfaAgentTrapEnable Retrieving Information Snmp attribute get local cerent15216EdfaRtcDateAndTime 16describes the attributes displayed by these commandsDate and Time Attribute Description 16 cerent15216EdfaRtcDateAndTime Command Attributes Power GainExample 5-12 cerent15216EdfaOverallControl Display Command Example 5-13 cerent15216EdfaPumpStatusEntry Display Command Case TemperatureCase Temperature Value Case Temperature Alarm Threshold Snmp attribute get local cerent15216EdfaCtmpMaxHysteresis Case Temperature Alarm HysteresisExample 5-14 cerent15216EdfaCfgGroup Display Command Snmp attribute get local cerent15216EdfaCtmpMax Power Bus Mode Power BusPower Bus Alarm Threshold Snmp attribute get local cerent15216EdfaInPowerdBm Input Power SignalInput Power Signal Value Snmp attribute get local cerent15216EdfaInPoweruW Output Power Value Output PowerLoss of Signal Input Power Alarm Threshold Loss of Signal Input Power Alarm Hysteresis Snmp attribute get local cerent15216EdfaLpoutSetpoint Loss of Output Power Alarm SetpointDisplays output power value in milliwatts Snmp attribute get local cerent15216EdfaOutPowerdBm Snmp attribute get local cerent15216EdfaLpoutDeviation Example 5-15 cerent15216EdfaLpoutDeviation Set Command Loss of Output Power Alarm Hysteresis Database Backup and RestoreSnmp attribute get local cerent15216EdfaLpoutHysteresis Database Restore Procedure Database Backup Procedure Snmp table display local cerent15216EdfaAlarmEntry Alarm EntryExample 5-16 cerent15216EdfaAlarmEntry Display Command 17 Snmp Alarms Summary of Snmp Alarms17summarizes the ONS 15216 EDFA2 Snmp alarms Alarm Index Alarm ID Description Priority N a L D R a F T C I S C O C O N F I D E N T I a L Clear Clears the shell screen Yes User Access LevelsCommand Description ASH Commands Security Permissions Access Levels History Displays the history list Yes Gain gain modify Modifies gain setting YesHelp Gives help about commands Yes Login Allows the user to log into shell Yes Network host ftp FTPs to remote host Yes Restore system Restores configuration from backup file YesShell more disable Disables more Yes Shell more enable Enables more Yes Snmp row get Gets a row Yes Snmp attribute set Sets an attribute YesSnmp mib get Gets a MIB Yes Snmp mib list Lists a MIB Yes User entry edit Edits an existing user entry Yes Srom cfg ip modify Modifies the serial ROM IP contents YesUser entry create Creates a new user Yes User entry delete Deletes the user Yes Syntax Description srom cfg boot display Configuration CommandsSrom cfg boot display Command Srom cfg boot display Syntax Description srom cfg boot modify Srom cfg boot modify CommandSrom cfg ip display Command Srom cfg boot modify Pdm busmode display Srom cfg ip modify CommandPdm busmode display Command Srom cfg ip modify Gain gain display Command Pdm busmode modify CommandPdm cfg threshold bus display Command Pdm cfg threshold bus modify Command Syntax Description Administrative CommandsGain gain modify Command Voa power input display Command History Command Clear CommandExit Command Help Command Login and logoff Commands Shell CommandsProcessor reset Command Shell type modify Command Shell lines set CommandShell more enable and disable Commands Shell status display Command Syntax Description shell type modify tl1 ash Flash File System CommandsFfs file list Command Example 6-12 ffs file list Command Example 6-13 snmp attribute get Command Snmp CommandsSnmp attribute get Command Accesses and displays a specific MIB attribute. See Example Snmp attribute list Snmp attribute list CommandExample 6-14 snmp attribute get Command List Example 6-15 snmp attribute list Command Snmp mib display Snmp attribute set CommandSnmp mib display Command Snmp attribute set Syntax Description snmp mib get IPaddress local Snmp mib get CommandSnmp mib list Command Snmp mib get Snmp row display Example 6-19 snmp row display Command Snmp row set Snmp row get CommandSnmp row set Command Snmp row get Snmp subtree get Command Snmp subtree display Command Syntax Description snmp subtree list IPaddress local Snmp subtree list CommandExample 6-24 snmp subtree list Command Snmp subtree list Snmp table display IPaddress local Snmp table display CommandExample 6-25 snmp table display Command Snmp table display Syntax Description snmp table get IPaddress local table Snmp table get CommandSnmp table list Command Snmp table get Snmp tree attribute list User CommandsSnmp tree attribute list Command Example 6-28 snmp tree attribute list Command Syntax Description user entry edit username User entry create CommandUser entry edit Command Syntax Description user entry create name usermode Syntax Description user entry delete username User entry delete CommandUser file display and user name display Commands User entry delete User inactivity modify or user inactivity display User inactivity modify and user inactivity display CommandsUser passwd set Command Command to display the current inactivity values User active message send Command User active list Command Displays the entity information. See Example Manufacturing Information Access CommandsSnmp table display local entPhysicalEntry Command Snmp table display local entPhysicalEntry Syntax Description backup system filename Restore CommandsBackup system Command Restore system Command Manufacturer restore defaults passwords Command Manufacturer ModeManufacturer restore defaults all Command Example of FTP from a Remote Server FTP Command LineTo start an FTP session, use the following command When prompted, enter the FTP user password as shown Example of FTP to a Remote Server At the ftp prompt, enter the following commandFtp type Example 7-1 FTP Help Command FTP Commands N a L D R a F T C I S C O C O N F I D E N T I a L Provisioning Using TL1 SidtidnameONS15216 EDFA2 ACT-USERCISCO15100 Then enter the following command at the ASH hostname promptExample 8-1 TL1 Shell Login Prompt Example 8-2 TL1 Shell Login Response SidtidnameONS15216 EDFA2 INIT-SYSALL1021 255.0,DEFRTR=192.167.3.20 Pwrbusmode value can be Simplex or DUPLEX. See Example Example 8-6displays sample output of this commandExample 8-4 Setting the Date and Time Using TL1 Example 8-5 Setting the Power Bus Mode Using TL1 SidtidnameONS15216 EDFA2 ED-DWDMALL123OVERALLGAIN=200 Example 8-7 Setting the Gain Using TL1 SidtidnameONS15216 EDFA2 RTRV-TH-EQPTALL125 Example 8-8shows sample command outputsExample 8-8 Displaying the Alarm Thresholds Using TL1 SidtidnameONS15216 EDFA2 RTRV-TH-DWDMALL124 Losth Lpoutsetpt LoshystLpoutdev Lpouthyst Maxctmphyst MaxctmpMinctmp Minctmphyst Example 8-9 Changing Current User’s Password Using TL1SidtidnameONS15216 EDFA2 ED-PIDCISCO15130OLDPW,NEWPW SidtidnameONS15216 EDFA2 CANC-USERCISCO15150 Example 8-10 Adding a New User Using TL1Example 8-11 Logging Off Using TL1 SidtidnameONS15216 EDFA2 ENT-USER-SECUjsmith140jspasswd,,RW SidtidnameONS15216 EDFA2 INIT-SYSALL1241 Connection to the ONS 15216 EDFA2 Explanation of Command ParametersSource Identifier sid and Target Identifier tid Correlation Tag ctag Command Code Modifier ccmAccess Identifier aid Notation Symbol Meaning Description Summary of Autonomous Alarms and Messages Rept EVT Dwdm Gainchgd Rept EVT Eqpt CutoverresetRept EVT Dwdm CTRLMODE1 Rept EVT Dwdm CTRLMODE2 File Transfer Software ResetOn page 9-5summarizes the ONS 15216 EDFA2 clear alarms New Software Load CANC-USER ACT-USERALW-MSG-ALL Apply Rept EVT ENV Rept ALM DwdmRept ALM ENV Rept EVT Dwdm RTRV-NE-GEN RTRV-ENVRTRV-HDR RTRV-INV ALW-MSG-ALL TL1 Commands and Autonomous MessagesCommandACT-USER ACT-USER Powerbusb Powerbusa Softwareload SoftwareresetCommandAPPLY Apply COPY-RFILE CommandCANC-USERCommandCOPY-RFILE CANC-USER Cwd1/cwd2/…/cwdn/filename Ftp//useridpassword@ftphostport/urlpAth File//localhost/urlpath LOG CommandCPY-MEMCPY-MEM CFG MEM CommandDLT-RFILEDLT-RFILE Dbcfg ED-DAT CommandDLT-USER-SECUCommandED-DAT DLT-USER-SECU ED-DWDM CommandED-DWDM PWR-A, PWR-B, and ALL have same input effect CommandED-ENVED-ENV Aid ED-NE-GEN CommandED-NE-GEN ASH CommandED-PIDED-PID TL1 ENT-USER-SECU CommandED-USER-SECUCommandENT-USER-SECU ED-USER-SECU INH-MSG-ALL CommandINH-MSG-ALLPermissions LOS Gainchgd Eqpt ALL CommandINIT-SYSINIT-SYS Rept ALM Dwdm 25 Rept ALM Dwdm Syntax Description Gain Out of Range alarm cerent15216EdfaAlarmGainLoss of Output Power alarm cerent15216EdfaAlarmLpout Non-service affecting 26 Rept ALM ENV Syntax Description Rept ALM ENVDate Yyyy-mm-dd Date of origination of TL1 message Example 9-21 Rept ALM ENV Message Example 9-22 Rept ALM Eqpt Message Rept ALM Eqpt General parameters of the ONS 15216 EDFA2 not directly Affecting optical signal or power bus27 Rept ALM Eqpt Syntax Description Rept EVT Dwdm or Rept EVT ENV or Rept EVT Eqpt Reports autonomous events. Reports when an event is loggedRept EVT Dwdm / Rept EVT ENV / Rept EVT Eqpt Time Hhmmss Time of origination of TL1 message EVN Rept EVT Fxfr Eqpt Softwarereset RTRV-ALM-ALL CommandRTRV-ALM-ALL 30 RTRV-ALM-ALL Syntax Description Example 9-25 RTRV-ALM-ALL Command and ResponseDwdm Lpout Dwdm Ctmp RTRV-ALM-DWDM CommandRTRV-ALM-DWDMGenerates a report on active Dwdm alarms Example 9-26 RTRV-ALM-DWDM Command and Response 31 RTRV-ALM-DWDM Syntax Description 32 RTRV-ALM-ENV Syntax Description CommandRTRV-ALM-ENVExample 9-27 RTRV-ALM-ENV Command and Response RTRV-ALM-ENV Aid Eqpt and ALL have same input effect CommandRTRV-ALM-EQPTExample 9-28 RTRV-ALM-EQPT Command and Response RTRV-ALM-EQPT Ctmp EVT CommandRTRV-AORTRV-AO ALM 35 RTRV-COND-ALL Syntax Description CommandRTRV-COND-ALLExample 9-30 RTRV-COND-ALL Command and Response RTRV-COND-ALL LOS RTRV-COND-DWDM CommandRTRV-COND-DWDMGenerates a report on the condition state of Dwdm alarms Example 9-31 RTRV-COND-DWDM Command and Response Amp01ONS15216 EDFA2 RTRV-COND-ENVAmp01ALL229PWRBUSA CommandRTRV-COND-ENVExample 9-32 RTRV-COND-ENV Command and Response RTRV-COND-ENV 37 RTRV-COND-ENV Syntax Description RTRV-COND-EQPT CommandRTRV-COND-EQPTGenerates a report on the condition state of general alarms Example 9-33 RTRV-COND-EQPT Command and Response RTRV-DFLT-SECU CommandRTRV-DFLT-SECURetrieves the timeout values for user access levels Example 9-34 RTRV-DFLT-SECU Command and Response RTRV-DWDM Timeout Integer Timeout in minutesCommandRTRV-DWDM Retrieves the ONS 15216 EDFA2 optical control configuration Idle ConstOutputPower. a valid mode only for pump40 RTRV-DWDM Syntax Description RTRV-ENV CommandRTRV-ENVOverallgain RTRV-INV CommandRTRV-HDRCommandRTRV-INV RTRV-HDR RTRV-NE-GEN CommandRTRV-NE-GEN43 RTRV-INV Syntax Description Amp01ONS15216 EDFA2 RTRV-NE-GENAmp01123 Example 9-39 RTRV-NE-GEN Command and ResponseAid Always Eqpt 44 RTRV-NE-GEN Syntax Description 45 RTRV-RFILE Syntax Description CommandRTRV-RFILEExample 9-40 RTRV-RFILE Command and Response List all Files RTRV-RFILE 46 RTRV-TH-DWDM Syntax Description CommandRTRV-TH-DWDMExample 9-42 RTRV-TH-DWDM Command and Response RTRV-TH-DWDM RTRV-TH-ENV CommandRTRV-TH-ENV Pwrbusmax CommandRTRV-TH-EQPTRTRV-TH-EQPT Pwrbusmin Thresholdvalue can be between 0 and 10, with default of 1, Maximum case temperature cerent15216EdfaCtmpMaxThresholdvalue can be between 20 and 70, with default of 65 Maximum case temperature hysteresis RTRV-TOD CommandRTRV-TOD SET-ATTR-SECUDFLT CommandRTRV-USER-SECUCommandSET-ATTR-SECUDFLT RTRV-USER-SECU Sets optical threshold values for the ONS 15216 EDFA2 9-6 for access level permissionsCommandSET-TH-DWDM SET-TH-DWDM SET-TH-ENV CommandSET-TH-ENV SET-TH-EQPT CommandSET-TH-EQPT STA-LOCL-RST Thresholdvalue can be between 20 and 70, with defaultCommandSTA-LOCL-RST Example 9-51 STA-LOCL-RST Command Troubleshooting LEDs and Office Alarms Alarm IndicatorsFront panel of the ONS 15216 EDFA2 has five LEDs 10-3 LOS Gain Lpout Optical AlarmsLOS Loss of Signal Alarm Gain Gain Out of Range Alarm Lpout Loss of Output Power Alarm LTMP1 and LTMP2 Excessive Pump Temperature Alarms Equipment AlarmsCtmp Case Temperature Out of Range Alarm LCRNT1 and LCRNT2 Excessive Pump Current Alarms Pwrbusa and Pwrbusb Power Bus Alarms Troubleshooting Typical ScenariosEnvironmental Alarms No Output Power after Adjusting Gain Settings Boot Up Failure 10.2.2 2.0.1 to 2.2.1 Upgrade AttemptImage File Download Incomplete No Response from LAN Port Hostnameedfaboot% ffs file listHostnameedfaboot% srom cfg boot display No Response from RS-232 Port Lost Password Status Information Needed by Cisco TAC 10-12 ACA AS/NZS3548 Regulatory ComplianceDiscipline Standard Description EMC Translated Safety Warnings Safety warnings contained in this document are N a L D R a F T C I S C O C O N F I D E N T I a L N a L D R a F T C I S C O C O N F I D E N T I a L DC Power Supply Warning Power Cord Warning Installation Warning No On/Off Switch Warning Selv Circuit Warning Laser Radiation Warning Laser Beam Warning Power Cabling Warning Grounded Equipment Warning Ground Connection Warning Jewelry Removal Warning Supply Circuit Warning Qualified Personnel Warning Power Supply Wiring Warning Invisible Laser Radiation Warning Incorrect Connection Warning Ground Conductor Warning Voltages on DC-input Power Supply Terminals Cisco ONS 15216 EDFA2 Rack Installation More Than One Power Supply Exposed DC Power Wire Warning VDC Power System Chassis Power Connection Cisco ONS 15216 EDFA2 Temperature Requirement N a L D R a F T C I S C O C O N F I D E N T I a L Cisco ONS 15216 EDFA2 Power Circuit Overload Warning Product Disposal Warning Energy Hazard Unit Grounding Protection Warning DC Power Disconnection Warning Ground Wire Warning N a L D R a F T C I S C O C O N F I D E N T I a L N a L D R a F T C I S C O C O N F I D E N T I a L Class B EMC Warning Safety Requirements Warning Laser Radiation Warning Fiber Disconnect Sequence Warning Optical Connector Disconnect Warning Optical Connector Warning Eye Damage Warning Static Electricity Warning Connector Cleaning Warning Cable Connection Sequence Warning Module Removal Warning DC Power Selv Requirement Warning Reinforced Insulation Warning DC Power Supply Connection Warning Power Supply Voltage Warning N a L D R a F T C I S C O C O N F I D E N T I a L N a L D R a F T C I S C O C O N F I D E N T I a L Snmp ASH TL1 ACT-USER Ctag Electrical specifications EntPhysicalEntryFlash file system commands Front panel LEDs FTP commands Default recovery Pdm busmode display Pdm busmode modify Maxctmp Maxctmphyst mechanical specifications 2-4MIBs Rept ALM Dwdm Rept ALM ENV Rept ALM Eqpt Rept EVT Dwdm Remote communications MIB SET-TH-ENV SET-TH-EQPT STA-LOCL-RST User active list User active message send 6-29user commands IN-7 IN-8